Customer Service Representative (m/f/d)

GC Orthodontics Europe GmbH; Sucy-en-Brie; Hybrid; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Permanent CDI

Part-time options (min 32 hours)

Hybrid work model with up to 2 remote/

Comprehensive onboarding and training

Diverse, multinational environment

Job summary

GC Orthodontics Europe GmbH in France is seeking a dedicated Customer Service/Inside Sales Support professional. You will act as the French-speaking frontline, handling orders, inquiries, and returns while coordinating with Sales, Logistics, and other internal teams.

The role requires a commercial/administrative education, fluent French, and strong MS Office/ERP skills. A hybrid work model and a path for professional growth are offered.

Qualifications

• Completed commercial, business, or administrative education or equivalent
• Native-level French or fluent in writing and speaking French
• Good English skills required; German is a plus
• Previous experience in Customer Service or Order Management preferred
• Strong communication and interpersonal skills

Responsibilities

• Serve as the primary contact for customers in France via phone, email, and other channels
• Process customer orders, inquiries, and complaints efficiently and professionally
• Prepare and follow up on quotations and customer requests
• Coordinate order management activities to ensure smooth fulfillment
• Maintain accurate customer records in ERP/CRM systems
• Collaborate with Sales, Logistics, Supply Chain and other internal departments
• Handle returns, credit notes, and customer issue resolution
• Monitor customer satisfaction and contribute to service improvements
• Support administrative tasks related to customer service operations

Skills

French language

English proficiency

Customer-focused

Team player

Problem-solving

Organizational skills

Education

Commercial/administrative education

Tools

MS Office

ERP systems

Job description

Your responsibilities:

• Serve as the primary point of contact for customers in France via phone, email, and other communication channels

• Process customer orders, inquiries, and complaints efficiently and professionally

• Prepare and follow up on quotations and customer requests

• Coordinate order management activities and ensure smooth order fulfillment

• Maintain accurate customer records in our ERP/CRM systems

• Collaborate closely with Sales, Logistics, Supply Chain, and other internal departments

• Handle returns, credit notes, and customer issue resolution

• Monitor customer satisfaction and contribute to continuous service improvements

• Support administrative tasks related to customer service operations

Your profile:

• Completed commercial, business, or administrative education, or a comparable qualification

• Native-level French or fluent French language skills (written and spoken)

• Good English skills are required; German language skills are an advantage

• Previous experience in Customer Service, Sales Support, Inside Sales, or Order Management is preferred

• Good knowledge of MS Office and experience with ERP systems is an asset

• Strong communication and interpersonal skills

• Customer-oriented mindset with a proactive approach to problem-solving

• Highly organized, reliable, and able to work independently

• Team player with a positive attitude

We offer you:

• A permanent full-time employment contract (CDI)

• Part-time opportunities available, minimum 32 hours per week

• A competitive salary between € 2.750 and € 3.350 depending on experience (based on 39 hours)

• Hybrid working model with up to two remote working days per week

• A Comprehensive onboarding and training

• A great company culture based on respect and team spirit, with regular team events

• An opportunity to contribute to a better and healthier world by collaborating with colleagues (including at the European level) who are passionate about their work

• A challenging role at a growing international company in a multicultural environment with excellent opportunities for professional development

GC is an equal opportunity employer that evaluates applicants regardless of origin, nationality, gender, age, or disability. We welcome candidates from diverse backgrounds and actively promote diversity in our workforce.

Contact

Ms. Elisabeth Deck, HR Business PartnerGC Othodontics Europe GmbH, Harkortstraße 2, 58339 Breckerfeld