French & English Customer Specialist — Travel Support

Cross Border Talents; Perpignan; Sur place; EUR 30 000 - 48 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist in France to join an international team. You will be the main contact for customers, handling orders, accounts, products, and services across phone, email, chat, and digital platforms.

You will document interactions, collaborate with internal teams, and stay updated on policies and procedures. The role offers onsite work, relocation support, meal allowance, and health and life insurance.

Qualifications

• Fluent in French (C1/C2) and English (B2) for customer interactions.
• EU citizenship or valid Portuguese residency required to be eligible.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring issues and share feedback to improve processes.

Connaissances

French (C1/C2)

English (B2)

Description du poste

Cross Border Talents is seeking a Customer Specialist in France to join an international team. You will be the main contact for customers, handling orders, accounts, products, and services across phone, email, chat, and digital platforms.

You will document interactions, collaborate with internal teams, and stay updated on policies and procedures. The role offers onsite work, relocation support, meal allowance, and health and life insurance.