French Travel Customer Specialist

Cross Border Talents; Montpellier; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support for customers across orders, accounts, products, and services. You will engage via phone, email, chat, and digital platforms, ensuring a smooth and positive experience throughout the support journey.

Fluency in French and English is required; relocation assistance is offered. The position is onsite in Montpellier with competitive compensation and comprehensive benefits.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, and eager to learn in the Travel field.

Responsabilités

• Provide professional, personalized customer support across orders, accounts, products, and services.
• Communicate with customers through phone, email, chat, and digital platforms.
• Document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring issues and contribute to process improvements.

Connaissances

French (C1/C2)

English (B2)

Description du poste

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support for customers across orders, accounts, products, and services. You will engage via phone, email, chat, and digital platforms, ensuring a smooth and positive experience throughout the support journey.

Fluency in French and English is required; relocation assistance is offered. The position is onsite in Montpellier with competitive compensation and comprehensive benefits.