French Customer Specialist — Multilingual Onsite Support

Cross Border Talents; Roubaix; Sur place; EUR 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health Insurance

Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to deliver professional support across orders, accounts, products, and services. You will interact via phone, email, chat and other digital channels to resolve inquiries and ensure a smooth customer journey.

You will work within an international team, stay up-to-date on policies, collaborate with internal departments, and uphold a high standard of service in a travel-focused business.

Qualifications

• Fluent in French (C1/C2) and English (B2) level.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.

Connaissances

Analytical thinking

Creative thinking

Communication skills

Description du poste

Cross Border Talents is seeking a Customer Specialist to deliver professional support across orders, accounts, products, and services. You will interact via phone, email, chat and other digital channels to resolve inquiries and ensure a smooth customer journey.

You will work within an international team, stay up-to-date on policies, collaborate with internal departments, and uphold a high standard of service in a travel-focused business.