Customer Service Representative

GC Orthodontics Europe GmbH; Sucy-en-Brie; Híbrido; EUR 31 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model (up to 2 remote‑y

Comprehensive onboarding and training

Competitive salary based on experience

Resumo da oferta

GC Orthodontics Europe GmbH in France seeks a Customer Service/Order Management specialist to serve as the primary contact for customers in France, process orders and inquiries, and prepare quotations. You will coordinate with Sales, Logistics and other departments to ensure smooth order fulfillment, while maintaining accurate records in ERP/CRM systems.

The ideal candidate has French language fluency, strong communication skills, and experience in customer service or order management.

Qualificações

• Completed commercial, business, or administrative education, or a comparable qualification.
• Native-level French (written and spoken).
• Good English; German language skills are an advantage.
• Experience in Customer Service, Sales Support, Inside Sales, or Order Management preferred.
• Knowledge of MS Office and ERP systems is an asset.
• Strong communication and interpersonal skills.
• Customer-oriented with proactive problem solving.
• Highly organized, reliable, and able to work independently.
• Team player with a positive attitude.

Responsabilidades

• Serve as the primary contact for customers in France via phone, email, and other channels.
• Process orders, inquiries, and complaints quickly and professionally.
• Prepare and follow up on quotations and customer requests.
• Coordinate order management and ensure smooth fulfillment.
• Maintain customer records in ERP/CRM systems.
• Collaborate with Sales, Logistics, Supply Chain, and other departments.
• Handle returns, credit notes, and issue resolution.
• Monitor customer satisfaction and contribute to service improvements.
• Support administrative tasks related to customer service operations.

Conhecimentos

French (native)

English (good)

German (advantage)

Customer service

Order management

Communication skills

Team player

Formação académica

Commercial/Business/Administrative education

Ferramentas

MS Office

ERP systems

Descrição da oferta de emprego

YOUR RESPONSIBILITIES

• Serve as the primary point of contact for customers in France via phone, email, and other communication channels
• Process customer orders, inquiries, and complaints efficiently and professionally
• Prepare and follow up on quotations and customer requests
• Coordinate order management activities and ensure smooth order fulfillment
• Maintain accurate customer records in our ERP/CRM systems
• Collaborate closely with Sales, Logistics, Supply Chain, and other internal departments
• Handle returns, credit notes, and customer issue resolution
• Monitor customer satisfaction and contribute to continuous service improvements
• Support administrative tasks related to customer service operations

YOUR PROFILE

• Completed commercial, business, or administrative education, or a comparable qualification
• Native-level French or fluent French language skills (written and spoken)
• Good English skills are required; German language skills are an advantage
• Previous experience in Customer Service, Sales Support, Inside Sales, or Order Management is preferred
• Good knowledge of MS Office and experience with ERP systems is an asset
• Strong communication and interpersonal skills
• Customer-oriented mindset with a proactive approach to problem-solving
• Highly organized, reliable, and able to work independently
• Team player with a positive attitude

WE OFFER YOU

• A permanent full-time employment contract (CDI)
• Part-time opportunities available, minimum 32 hours per week
• A competitive salary between € 2.750 and € 3.350 depending on experience (based on 39 hours)
• Hybrid working model with up to two remote working days per week
• A Comprehensive onboarding and training
• A great company culture based on respect and team spirit, with regular team events
• An opportunity to contribute to a better and healthier world by collaborating with colleagues (including at the European level) who are passionate about their work
• A challenging role at a growing international company in a multicultural environment with excellent opportunities for professional development

GC is an equal opportunity employer that evaluates applicants regardless of origin, nationality, gender, age, or disability.

We welcome candidates from diverse backgrounds and actively promote diversity in our workforce.

Contact Ms. Elisabeth Deck, HR Business PartnerGC Othodontics Europe GmbH, Harkortstraße 2, 58339 Breckerfeld