France Field IT Support – On-Site Desk-side Specialist

TECEZE; Lucé; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

A technology services provider is seeking a Field IT Support specialist with 3-4 years of experience in IT Service Management. This role focuses on End User Computing and Deskside support services, involving hardware assembly, troubleshooting, and effective communication with stakeholders. The ideal candidate should be well-versed in desktop support technologies and have a strong grasp of ITIL principles. Excellent English communication skills are essential for this position.

Qualifications

• 3 to 4 years of experience in IT Service Management.
• Strong understanding of ITIL frameworks.
• Proven ability to communicate effectively.

Responsabilités

• Manage IT support operations and user computing.
• Assemble and troubleshoot hardware components.
• Coordinate maintenance of non-networked devices.

Connaissances

IT Service Management operations

End User Computing

Desktop Support technology

SCCM/Ivanti/Intune

Remote troubleshooting tools

Customer service

English communication

Asset Inventory management

ITIL Service Management

Description du poste

A technology services provider is seeking a Field IT Support specialist with 3-4 years of experience in IT Service Management. This role focuses on End User Computing and Deskside support services, involving hardware assembly, troubleshooting, and effective communication with stakeholders. The ideal candidate should be well-versed in desktop support technologies and have a strong grasp of ITIL principles. Excellent English communication skills are essential for this position.