Field IT Support/ IT Support

TECEZE; Lucé; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

A technology services provider is seeking a Field IT Support specialist with 3-4 years of experience in IT Service Management. This role focuses on End User Computing and Deskside support services, involving hardware assembly, troubleshooting, and effective communication with stakeholders. The ideal candidate should be well-versed in desktop support technologies and have a strong grasp of ITIL principles. Excellent English communication skills are essential for this position.

Qualifications

• 3 to 4 years of experience in IT Service Management.
• Strong understanding of ITIL frameworks.
• Proven ability to communicate effectively.
• Patches and package deployment and troubleshooting.
• Experience in managing conference room devices and coordination with facilities.
• Ensure workstation security with antivirus and patches.
• Remote troubleshooting using tools like RDP, IDRACK, ILO, IP Phones.
• Strong stakeholder communication and customer service focus.
• Experience with asset inventory and laptop lifecycle management.
• Knowledge of ITIL lifecycle and processes.

Responsabilités

• Manage IT support operations and user computing.
• Assemble and troubleshoot hardware components.
• Coordinate maintenance of non-networked devices.
• Troubleshoot printers and assist with file restorations.
• Support conference room devices and MS Teams meeting setups.
• Maintain asset inventory and laptop lifecycle accuracy in ITSM.
• Provide remote and on-site user support with strong customer service.
• Communicate issues and solutions to stakeholders clearly.

Connaissances

IT Service Management operations

End User Computing

Desktop Support technology

SCCM/Ivanti/Intune

Remote troubleshooting tools

Customer service

English communication

Asset Inventory management

ITIL Service Management

Printer Troubleshooting

Customer Service

Windows OS

Outils

SCCM

Ivanti

Intune

RDP

IDRACK

ILO

IP Phones

Description du poste

🚀New Opportunity – Field IT Support/ IT Support 🚀

Location: France

Duration: 12 Months - extendable

Shift: 9 hours

SOW:

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archiving