On-Site IT Support Technician - Windows & PC Expert

Jobtailor; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Jobtailor is seeking an on-site IT Support Level 1 specialist in Paris to handle user assistance, workstation setup, and incident resolution. You will manage Active Directory, Windows 10/11 environments, and ticketing workflows, escalating more complex issues when needed. Networking basics are a plus.

The role emphasizes documentation, knowledge sharing, and participating in internal IT projects such as deployments and hardware renewals. A Bac+2 level IT degree is required.

Qualifications

• Degree in IT (minimum Bac +2: BTS SIO, DUT in Computer Science or equivalent).
• Proven experience in on-site Level 1 support.
• Strong knowledge of Windows 10/11 environments.
• Skills in Active Directory, ticketing tools, Microsoft 365 office suite.
• Networking knowledge appreciated.

Responsabilités

• Provide on-site user support and assistance.
• Take ownership of and resolve Level 1 technical incidents (workstations, software, basic networking).
• Diagnose and resolve hardware and software malfunctions.
• Escalate complex incidents to Level 2 or specialized teams.
• Workstation management and image deployment.

Connaissances

Active Directory

Ticketing tools

Microsoft 365

Windows 10/11

Networking

Formation

Bac+2 BTS SIO

DUT in Computer Science

Outils

ITSM tool

Description du poste

Jobtailor is seeking an on-site IT Support Level 1 specialist in Paris to handle user assistance, workstation setup, and incident resolution. You will manage Active Directory, Windows 10/11 environments, and ticketing workflows, escalating more complex issues when needed. Networking basics are a plus.

The role emphasizes documentation, knowledge sharing, and participating in internal IT projects such as deployments and hardware renewals. A Bac+2 level IT degree is required.