Field Application Engineer (FAE)

Outsight; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A technology company specializing in Spatial Intelligence is hiring a Field Application Engineer in Paris. The role involves customer deployment, leading installations, and ensuring satisfaction through training and support. Ideal candidates have a Master's degree in a relevant field and at least 3 years of experience. Strong problem-solving skills and proficiency in Linux systems are required. Opportunities for growth in a collaborative startup environment await the right candidate.

Prestations

Opportunity for quick growth

Dynamic, experienced teams

Innovative work environment

Qualifications

• Minimum 3 years in a similar role demonstrating effective project ownership.
• Proven track record of client-facing support.
• Ability to independently deploy and troubleshoot software solutions.

Responsabilités

• Serve as the primary technical contact for deploying solutions.
• Lead product installations and manage customer feedback.
• Deliver onboarding training to help customers adopt solutions.

Connaissances

Problem-solving mindset

Client-facing support

Technical engagement

Linux systems

Clear communication

IT and networking fundamentals

Fluent in English

Formation

Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering

Description du poste

Overview

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Position

As a Field Application Engineer in the Customer Delivery team, you are the customer\'s privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.).

Responsibilities

• Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures.
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company\'s products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Generate new sales opportunities: identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.
• Collaborate with other teams: work closely with sales, marketing, and product development. Provide input on product features, marketing campaigns, and customer support initiatives, and document feature requests (tagged as sales or delivery blockers).

Requirements

• Master\’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience.
• Minimum 3 years in a similar role, demonstrating effective project ownership, client-facing support, and technical engagement.
• Proficient in Linux systems with the ability to independently deploy, configure, and troubleshoot software solutions in real-world environments.
• Strong problem-solving mindset and autonomous troubleshooting skills, especially in undocumented or fast-changing situations.
• Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders.
• Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP).
• Fluent in English (French is a plus).
• Proactive, detail-oriented, and capable of thriving in a fast-paced, collaborative startup setting.
• Willing and able to travel for on-site deployments and client support.

Why join us?

A fast-growing leader in the burgeoning field of Spatial Intelligence (73 patents filed, many customers all around the world), awarded the Edge AI and Vision Product of the Year and recognized as Market leader by Gartner, among many others.

The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced and multidisciplinary teams.

A position in which you can grow quickly and express your creativity & potential.

Working with visionary and passionate management.

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don\'t make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.