Experienced HVAC Service Technician

Service Experts Heating & Air Conditioning; Eschviller; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading HVAC service provider is looking for an experienced technician to perform diagnostic and service work on residential and light commercial HVAC equipment. The ideal candidate will have over 5 years of experience, strong mechanical skills, and a commitment to customer satisfaction. Benefits include competitive pay, generous time off, and extensive training opportunities.

Prestations

Top Pay for Top Performers

Generous PTO

Company-sponsored Medical, Dental, and Vision Insurance

Qualifications

• 5+ years’ HVAC experience with technical training certification required.
• Valid HVAC licensing/certification and EPA certification necessary.
• Physical ability to lift up to 75 pounds and access various locations.

Responsabilités

• Perform diagnostic and service work on HVAC equipment.
• Communicate with customers to answer questions and resolve issues.
• Maintain compliance with safety procedures and protocols.

Connaissances

HVAC service skills

Customer service

Mechanical aptitude

Time management

Effective communication

Formation

High school diploma or GED

Technical training certification

Outils

Handheld diagnostic device

Heating and air conditioning tools

Description du poste

Overview

Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Location Address: 1079 Front St, Uniondale, NY 11553

Why You Should Join the Service Experts Team

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $100,000
• Generous PTO provided
• 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Advancement and career-growth opportunities across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with company matching
• Company-paid employee Life Insurance
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs

Position Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Performs residential and/or light commercial service and maintenance calls with minimal supervision
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and services heating, air conditioning, ventilation, and refrigeration equipment and accessories
• Inspects equipment and performs diagnostics to identify potential problems to prevent breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed
• Handles delivery and removal of parts and equipment needed to complete service work
• Records all required information on a handheld device and completes forms in a neat, timely, accurate manner; collects payment from customer
• Maintains communication with dispatch to provide accurate status reports
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services and communicates potential replacement leads to Sales/Service Coordinator
• Ensures company property, vehicles, and tools are properly used and maintained
• Represents the company professionally, honestly, and ethically
• Follows standard procedures, ensures vehicle is stocked, returns defective warranty parts, and orders/replenishes as needed
• Performs similar/other duties as needed or assigned

Health & Safety

• Reports unsafe acts, conditions, and hazards to supervisor immediately
• Maintains appropriate PPE as prescribed
• Complies with company safety rules and procedures
• Operates devices and equipment as prescribed
• Participates in safety initiatives and reports injuries or incidents promptly
• Works in compliance with applicable laws and avoids risky behavior

Qualifications

• High school diploma or GED with 5+ years’ HVAC experience and technical training certification
• Valid licensing or certification as required for the work area; EPA and safety certifications
• Skilled at servicing heating, air conditioning, ventilation, and related equipment
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Ability to start up and balance airflow, align belts and pulleys, and install basic duct fittings
• Experience with electronic air cleaners, refrigeration systems, hot water systems, boilers, humidifiers, and related equipment
• Effective communication, time-management, and organizational skills
• Valid driver’s license with acceptable driving record
• Flexible hours and on-call availability as needed
• Physical ability to stand, walk, climb ladders, access attics/basements/crawl spaces, and lift up to 75 pounds
• Vision requirements for near/far/across tasks with normal depth perception

Equal Employment Opportunity

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.