Enterprise Technical Success Manager

Youtrust; Paris; Hybrid; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

Life & disability insurance

Wellbeing programs

Transport subsidy

BSPCE

Learning budget

Volunteer day

Job summary

Youtrust in Paris is seeking a Technical Success Manager to own a portfolio of large B2B SaaS customers. You’ll act as the technical advisor, understand use cases and integrations, and drive renewals while uncovering new opportunities for Sales to close. Collaborate with Account Managers, Sales, Support and Product.

You will track usage, manage health signals, and escalate needs to improve value delivery while maintaining trust with decision-makers and technical contacts.

Qualifications

• You have managed a portfolio of mid-market and enterprise B2B SaaS accounts in Customer Success or Account Management.
• You have hit retention targets.
• You understand REST APIs, webhooks and authentication well enough to talk with a customer's tech team and diagnose a setup.
• You know how to build an account plan and run a business review with decision-makers.
• You use data and CRM or CS tools to decide where to spend your time.
• You use AI tools in your daily work, try new ways to use them and check what they produce.
• You build trust with decision-makers and technical contacts.
• You stay curious about the product, the tech behind it and how customers use it.
• You speak French at native level (C2) and English fluently (C1). Spanish (B1) is a plus.
• Experience with e-signature, digital trust or compliance (such as eIDAS) is a plus.

Responsibilities

• Identify the key accounts in your portfolio, build an account plan for each with the Account Manager and protect renewals.
• Act as the single point of contact for your customers on technical topics: understand their use cases, tech stack and business, and recommend the right set-up and integrations.
• Spot new use cases and needs, and pass cross-sell and upsell opportunities to the Account Manager or Sales with clear context. Sales owns the closing.
• Run business reviews with your key accounts to show the value delivered and agree on next steps.
• Track usage and account health, act early on warning signs, and lead the negotiation when a customer wants to downgrade or leave.
• Share what large customers need, their technical feedback and recurring issues with Product and Support.

Skills

Portfolio management

Account management

Retention targets

Negotiation

REST APIs

Webhooks

CRM tools

AI tools usage

French & English fluency

e-signature knowledge

Tools

CRM software

CS tools

Data analytics tools

Job description

Youtrust in Paris is seeking a Technical Success Manager to own a portfolio of large B2B SaaS customers. You’ll act as the technical advisor, understand use cases and integrations, and drive renewals while uncovering new opportunities for Sales to close. Collaborate with Account Managers, Sales, Support and Product.

You will track usage, manage health signals, and escalate needs to improve value delivery while maintaining trust with decision-makers and technical contacts.