Enterprise Customer Success Lead - Onboarding & Growth

Trustpair; Paris; Hybride; EUR 43 000 - 65 000; Plein temps

Résumé du poste

Trustpair is hiring two Core Customer Success Managers to strengthen our Paris team. You will own a portfolio of 55–65 B2B enterprise accounts, serving as the main contact for stakeholders across AP, Finance, Procurement, IT, and senior leadership.

You will lead onboarding and adoption, monitor health and usage, and partner with Account Management on renewals and growth. This hybrid Paris-based role offers clear business impact and opportunities to advance across CS, product, and operations.

Qualifications

• 4+ years of experience in a Customer Success role with account management responsibilities, ideally in a B2B SaaS startup or scale-up.
• Experience working with B2B enterprise clients as main point of contact or account owner.
• Experience leading customer onboarding and using measurable outcomes or usage signals to guide adoption.
• Understanding how product adoption and customer health impact retention, renewals, churn risk, and expansion.
• Structured approach to prioritizing a sizable account portfolio, maintaining CRM hygiene, and managing multiple stakeholders and deadlines.
• Fluent French and English, with professional confidence working with clients in both languages.

Responsabilités

• Own and prioritize a customer portfolio across 55–65 accounts, building proactive communication cadences.
• Lead onboarding projects, align stakeholders on outcomes, and track real product usage.
• Monitor account health, usage, and signals to spot risk and coordinate recovery plans.
• Support renewals, expansion, and advocacy by linking outcomes to renewal health and identifying growth opportunities.
• Translate product complexity into business value and manage expectations with technical input when needed.
• Maintain disciplined CRM hygiene and scale processes to manage multiple lifecycle stages and stakeholders.
• Represent the voice of the customer to Product, Implementation, Operations, and Revenue teams.

Connaissances

Customer Success

B2B SaaS

Account management

Bilingual French/English

Outils

Planhat

HubSpot

Looker

Description du poste

Trustpair is hiring two Core Customer Success Managers to strengthen our Paris team. You will own a portfolio of 55–65 B2B enterprise accounts, serving as the main contact for stakeholders across AP, Finance, Procurement, IT, and senior leadership.

You will lead onboarding and adoption, monitor health and usage, and partner with Account Management on renewals and growth. This hybrid Paris-based role offers clear business impact and opportunities to advance across CS, product, and operations.