Enterprise Customer Success Manager - Global Accounts

Upslide; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work 2-3 days in-office perweek

Work-from-home budget €500

Wellness package €50 per month

Meal vouchers

Healthcare insurance

Holidays 25 days + RTT

Job summary

UpSlide is seeking an Enterprise Customer Success Manager in Paris to own a portfolio of strategic accounts across EMEA. You will build senior‑level relationships, lead business reviews, and guide cross‑functional teams to protect and grow revenue.

You will collaborate with Sales, Professional Services, Product and Support to deliver measurable value, leveraging tools like Salesforce, PowerBI, Gong and Notion.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related client-facing/revenue role.
• Proven experience managing renewals and churn on strategic enterprise accounts with revenue responsibility.
• Structured, strategic approach to account planning with stakeholder mapping and action plans.
• Excellent written and verbal communication in English and French.

Responsibilities

• Own a portfolio of strategic accounts, driving ARR, NRR, renewals, and expansion.
• Lead high‑impact business reviews and trusted advisor discussions with executive sponsors.
• Develop and maintain product knowledge and industry use cases to articulate value.
• Collaborate cross‑functionally with Sales, Professional Services, Product and Support.

Skills

Customer Success

Account Management

Enterprise accounts

English

French

Tools

Salesforce

Planhat

PowerBI

Gong

Notion

Microsoft Office

Job description

UpSlide is seeking an Enterprise Customer Success Manager in Paris to own a portfolio of strategic accounts across EMEA. You will build senior‑level relationships, lead business reviews, and guide cross‑functional teams to protect and grow revenue.

You will collaborate with Sales, Professional Services, Product and Support to deliver measurable value, leveraging tools like Salesforce, PowerBI, Gong and Notion.