French-Speaking Tech Success Manager, B2B SaaS (Hybrid)

Yousign; Paris; Hybrid; EUR 44.000 - 53.000; Vollzeit

Benefits dieser Stelle

Salary base 44k–53k

Variable 5k–6k

BSPCE

Meal vouchers Swile €10.50/day

Health insurance 50% covered

Life & disability insurance

Wellbeing: Axomove & Moka.care

Transport 50% reimbursement

Leeto discounts

RTT days and leave benefits

Volunteer day/year

Learning & development budget

Zusammenfassung

Youtrust is seeking a Technical Success professional to own a low-touch customer portfolio in a European Digital Trust environment. You will be the main technical contact, reading APIs, guiding developers, and collaborating with Account Managers, Support, Presales, Sales, and Product to ensure customers adopt Youtrust and gain real value from it.

You will use data and CS tools to drive retention and growth, flagupsell opportunities, and share feedback to refine the product.

Qualifikationen

• Experience in Customer Success or Account Management in B2B SaaS, managing a customer portfolio.
• Comfortable with APIs and technical integrations; read API documentation and guide a customer’s developer.
• Use data and CRM/CS tools to decide where to spend time.
• Experience running actions that reach many customers and measuring outcomes.
• Daily use of AI tools and exploring new ways to work with them.
• Ability to explain technical topics clearly in writing and by phone.
• Organised, proactive, and collaborative with other teams.
• Native French and fluent English; Spanish a plus.
• Knowledge of e-signature or eIDAS is a plus.
• Willing to work from one of our offices 3 to 4 days a week.

Aufgaben

• Own the low-touch portfolio: drive adoption, value, and retention.
• Be the main technical contact for your customers and guide their developers with integrations.
• Collaborate with Account Managers to grow, retain, and satisfy your portfolio.
• Use product usage data to spot at-risk or growth opportunities and act.
• Apply the low-touch playbook across your portfolio and help improve it.
• Flag upsell opportunities to Sales with clear context.
• Provide technical feedback to Product and Support teams.

Kenntnisse

B2B SaaS

Customer Success

Account Management

APIs

CRM tools

AI tools

Technical communication

French native

English fluent

Spanish a plus

Jobbeschreibung

Youtrust is seeking a Technical Success professional to own a low-touch customer portfolio in a European Digital Trust environment. You will be the main technical contact, reading APIs, guiding developers, and collaborating with Account Managers, Support, Presales, Sales, and Product to ensure customers adopt Youtrust and gain real value from it.

You will use data and CS tools to drive retention and growth, flagupsell opportunities, and share feedback to refine the product.