Enterprise Customer Success Manager — Executive Growth & Partnerships

Sociabble; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

RTT days

Holiday bonus

Meal vouchers

Leeto platform

Equipment provided

Transport and Alan health insurance

Résumé du poste

Sociabble, a Poppulo company and international leader in employee engagement, seeks a Customer Success lead to own enterprise accounts in US & EMEA. You will partner with a Digital Project Manager, manage 10–25 high-touch accounts, and drive renewals, upsell, and strategic sponsorship with senior stakeholders.

You will engage Directors and C-levels with a structured cadence, translating project data into ROI narratives and guiding the commercial cycle from qualification to close in a globally

Qualifications

• 5+ years managing enterprise client portfolios in B2B SaaS
• Owned full sales cycle: renewals, upsell, cross-sell, negotiation and closing
• Managed high-touch portfolio of 10–25 accounts with senior-level cadence
• Experience with US & EMS enterprise clients and English at C2 level

Responsabilités

• Own renewals end to end: anticipate dates, build business case, negotiate terms and close
• Identify and qualify upsell and cross-sell opportunities and run full cycle
• Turn project data into ROI, adoption and impact narratives for clients
• Lead Steering Committees and business reviews with executive stakeholders
• Review and prioritize portfolio by value, risk and renewal proximity

Connaissances

Enterprise CS

Executive relationships

Sales cycle ownership

MEDDIC

English (C2)

Gainsight

Planhat

BI dashboards

Outils

Gainsight

Planhat

BI dashboards

Description du poste

Sociabble, a Poppulo company and international leader in employee engagement, seeks a Customer Success lead to own enterprise accounts in US & EMEA. You will partner with a Digital Project Manager, manage 10–25 high-touch accounts, and drive renewals, upsell, and strategic sponsorship with senior stakeholders.

You will engage Directors and C-levels with a structured cadence, translating project data into ROI narratives and guiding the commercial cycle from qualification to close in a globally