Senior Customer Success Manager

Jobtailor; Paris; Sur place; EUR 60 000 - 85 000; Plein temps

Résumé du poste

Jobtailor in Paris, France is seeking a proactive Customer Success Manager to manage strategic enterprise clients, drive retention and expansion, and guide onboarding and adoption. You will lead CRO discussions, translate data into business strategy, collaborate with product, and present KPI-driven results to C-level stakeholders to maximize client value.

This role requires strong communication, cross-functional collaboration, and the ability to translate complex analytics into practical

Qualifications

• 4–5 years of experience managing large, strategic SaaS accounts.
• Experience consulting on CRO, UX, or analytics projects.
• Ability to communicate effectively with both technical and non-technical audiences.

Responsabilités

• Manage a portfolio of strategic enterprise clients, driving retention and expansion through proactive engagement.
• Onboard clients, oversee solution adoption, and drive long-term growth initiatives.
• Deliver impactful recommendations on testing and personalization strategies based on performance data and goals.
• Lead optimization workshops, CRO meetings, and training sessions for clients.
• Liaise with cross-functional teams to align on client needs and provide technical support for campaign setup.
• Present KPIs, performance summaries, and success stories to end-users and C-level stakeholders.

Connaissances

Strategic account management

CRO advisory

Data-driven storytelling

Stakeholder communication

Description du poste

Overview

• Manage a portfolio of strategic enterprise clients, driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
• Build and maintain strong, trust-based relationships with key account clients, guiding them through onboarding, solution adoption, and long-term growth initiatives.
• Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies, based on performance data and business goals.
• Lead optimization workshops, CRO meetings, and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
• Liaise with cross-functional teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
• Act as a strategic advisor and advocate for your customers, presenting KPIs, performance summaries, and success stories to both end-users and C-level stakeholders.

Requirements

• Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic accounts.
• Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences.
• Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation.