Senior Customer Success & Expansion Manager

Management Intelligence Consulting; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid position across Europe

Latest Macbook

Home office budget

English classes for all levels

Yoga classes, onsite and online

Yearly company gatherings

Résumé du poste

Prismic is seeking a Senior Customer Success Manager to drive expansion, retention, and adoption within a strategic account portfolio. You will manage relationships with C-level stakeholders and guide them through the full sales cycle, delivering revenue growth and elevated satisfaction.

You will own key accounts, orchestrate cross-sell opportunities, and collaborate with Sales, Product, and Marketing to align with strategic goals.

Qualifications

• 6+ years in senior CSM/Account/Expansion/Director roles with expansion quotas.
• Fluent in French and English (oral and written).
• Proven ability to drive growth across enterprise accounts and cross-sell/upsell.

Responsabilités

• Own and manage a portfolio of high-value clients from startups to Fortune 500.
• Develop mid- to long-term strategies to maximize cross-sell and upsell opportunities.
• Lead the full sales cycle from opportunity to closing and negotiate terms.
• Build trusted relationships with C-level stakeholders and provide actionable insights.
• Drive product adoption and influence customer health scores across your portfolio.
• Collaborate with internal teams (CS, Engineers, Finance, Legal, Product, Marketing).
• Travel quarterly within Europe to strengthen relationships.

Connaissances

Cross-sell

Upsell

Account management

C-level relationships

Sales cycle

French & English

Outils

HubSpot CRM

Description du poste

Prismic is seeking a Senior Customer Success Manager to drive expansion, retention, and adoption within a strategic account portfolio. You will manage relationships with C-level stakeholders and guide them through the full sales cycle, delivering revenue growth and elevated satisfaction.

You will own key accounts, orchestrate cross-sell opportunities, and collaborate with Sales, Product, and Marketing to align with strategic goals.