Customer Success Manager - EMEA & US

Sociabble; Lyon; Hybride; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Annual day package

RTT days

Holiday bonus

Meal vouchers

Equipment provided

Health insurance

Résumé du poste

Sociabble is a structured and dynamic international SaaS company focused on employee communication and engagement. You will own the business side of enterprise accounts in US & EMEA, collaborating with a dedicated Digital Project Manager in a true duo to drive strategy, growth and executive sponsorship.

You will manage a portfolio of 10–25 enterprise accounts with senior-level touchpoints, leading renewals and opportunities while turning data into outcomes aligned with client ROI and adoption.

Qualifications

• 5+ years of enterprise portfolio management in B2B SaaS.
• Full sales cycle ownership: renewals, upsell, cross-sell, negotiation, closing.
• Managed high-touch portfolio of 10–25 accounts with senior cadence.
• Structured methodology (MEDDIC, BANT, SPIN) and evidence of deals.
• Direct relationships with Directors and C-levels for 12+ months.

Responsabilités

• Own relationships with enterprise accounts in US & EMEA with a duo PM.
• Manage a portfolio of 10–25 accounts with senior-level cadence per account.
• Lead Steering Committees and business reviews with executive stakeholders.
• Own renewals end-to-end and negotiate terms.
• Identify and close upsell and cross-sell opportunities.
• Turn project data into ROI and adoption narratives.

Connaissances

Enterprise portfolio mgmt

Deal negotiation

MEDDIC framework

Executive relationships

US & EMEA experience

Outils

Gainsight

Planhat

BI dashboards

Description du poste

We are Sociabble, a Poppulo company and aninternational player in employee communication and engagement

After growing as a bootstrap company for several years, Sociabble joinedPoppulo, one of the global leaders in internal communication and employee experience solutions. This new chapter combinesSociabble’sagility and entrepreneurial DNA with the resources and ambition of an established group.

The product continues to evolve, with AI now integrated into both the platform and day-to-day working methods. At the same time, every customer benefits from structured, personalized support.

With teams inParis, Lyon, and Mumbai , Sociabbleremainsa human-sized organization where everyone contributes directly to shared ambitions. English is the working language day to day.

A positioniscurrentlyopenwithintheCustomer Success team.

Job Description

The role

You own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive relationship. A dedicated Digital Project Manager runs operational delivery with you, in a true duo. Your job is to be the trusted advisor sponsors call first.

You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing.

What you will do

Relationships and sponsorship

• Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal.
• Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet.
• Lead Steering Committees and business reviews with executive stakeholders.

Commercial ownership

• Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close.
• Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run the full cycle in autonomy.
• Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact.

Execution with your DPM

• Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly.
• Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan.
• Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.nce

Qualifications

What we are looking for

This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself. We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer.

Required experience and skills

• You have at least 5years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
• You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself.
• You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account.
• You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal.
• You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases.
• You turn project data into business narratives: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity.
• You have worked with US &EMEA based enterprise clients and international stakeholders.
• You speak and write English at a C2 level. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English.

What will help you succeed in this role

• Sustained relationship building. You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts.
• Proactivity. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early.
• Prioritization. You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly.
• Team play in a duo. You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus.
• Humility and coachability. You self-assess honestly and integrate feedback fast.
• Domain and tooling exposure. Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required.

Working at Sociabble

Sociabbleisastructuredanddemandingenvironment.Teammembersareexpectedtoclarifyproblems, propose solutions, andtakeownershipoftheirtopicsfromstart to finish.

AIispartofeverydayworkacrossallteams.Weuseitto structurethinking,produce,analyze, and automate.

Thisenvironmentwillsuityouifyouenjoyworkingwithautonomy,adjustingyourapproachalongtheway, andbeingsupportedasyouprogress.

Yourexperienceshouldhelpraisestandards:understandingwhatalreadyexists,askingthe right questions,thenproposingwhatneedstoevolve. Managementstaysclose to thefield.Whatyoudeliverhas a visible andmeasurableimpact.

We value a consulting type of approach. Each customer benefits from a dedicated two-person team, combining business and projectexpertise, with the goal of becoming a trusted long-term partner. If you enjoy understanding a company’s challenges before proposing a solution, building long-term relationships, and supporting accounts witha high levelof proximity, that is a strong signal.

Additional Information

Life at Sociabble

Office & hybrid work. This role is based in Lyon, near Confluence. Our hybrid organization includes 3 days on site,and 2 days remote.

Growth & onboarding. Start with a personalized onboarding plan, then keep developing through internal workshops, Friday trainings, and year-round learning opportunities. Internal mobility and progression are encouraged.

Team life . Join a human-sized, international SaaS company with regular moments to connect: afterworks, team-building events, town halls, and SoTogether, our fully company-funded annual multi-day seminar.

Benefits. Annualdaypackage,with8 to 12 RTTdays/year. Holiday bonusundertheSynteccollective agreement. Edenred mealvouchers (€8/day, 50%covered). Leeto platform. Equipmentprovided: laptop,headset, monitor, andremote-workaccessoriesdependingonneed. 50%coverageof public transport and Alan healthinsurance.

Culture. At Sociabble, culture is explicit and shapes how we work every day. We value clarity, high standards, autonomy, ownership, direct feedback, and a strong spirit of collaboration.

Recruitment process

• HR screen, video (45min) with Lousia,Talent Acquisition
• Manager interview (1 hour) with Olivia, Customer Success Director
• Simulation (1h), panel with Laura and Olivia
• Reference check

What you should know before applying:

• Permanent contract
• Based in Paris or Lyon

All your information will be kept confidential.