Enterprise Customer Success Leader - Growth & Retention

Riot Security; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Office in Paris (République/Canal St‑M

Financially healthy & well-funded

High growth plans: ARR target 2026

Résumé du poste

Riot Security is hiring a Customer Success Manager for Enterprise accounts. You will own a portfolio of ~20 very large clients, focusing on long-term success, adoption, and value realization.

You will drive retention and expansion, lead strategic engagements, and collaborate with Enterprise AEs to close upsell opportunities. You will map stakeholders, surface growth signals, and translate feedback into concrete actions to scale our accounts, while thriving in a fast-growing security startup

Qualifications

• 5+ years in a similar Customer Success/Account Management role in tech.
• Experience collaborating with Sales on upsell/cross-sell in Enterprise environments.
• Strong communication and audience-adaptation skills.

Responsabilités

• Own a portfolio of ~20 large Enterprise clients (2,000+ employees).
• Drive retention and responsible for expansion within portfolio.
• Lead strategic engagements (Kick-offs, Business Reviews, Success Plans).
• Identify upsell/cross-sell opportunities and surface growth signals.
• Collaborate with Enterprise Account Executives to close expansion deals.
• Capture feedback and translate into concrete actions to scale accounts.
• Improve internal processes and playbooks for large Enterprise accounts.

Connaissances

Expansion & retention

Enterprise experience

Communication

Autonomy

Outils

CRM tools

Sales collaboration

Description du poste

Riot Security is hiring a Customer Success Manager for Enterprise accounts. You will own a portfolio of ~20 very large clients, focusing on long-term success, adoption, and value realization.

You will drive retention and expansion, lead strategic engagements, and collaborate with Enterprise AEs to close upsell opportunities. You will map stakeholders, surface growth signals, and translate feedback into concrete actions to scale our accounts, while thriving in a fast-growing security startup