Ecommerce Operations & Omni Channel Assistant EU

Zimmermann; Paris; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

A leading fashion brand in Paris is looking for an entry-level E-Commerce Operations Assistant responsible for managing omni-channel order fulfillment and processing. You will support online and in-store orders, assist with reporting on KPIs, and ensure a smooth return process. The ideal candidate is a team player with strong computer skills and an interest in the fashion sector. This role offers significant growth opportunities and a generous employee discount.

Prestations

Employee Discount

Bespoke development plans

Ongoing Training and Development

Qualifications

• Ability to build effective and influential relationships in a cross-functional team environment.
• Ability to multi-task under pressure and to a time frame.
• Demonstrate an interest in the fashion and luxury sector.

Responsabilités

• Responsible for day-to-day omni order fulfillment and returns.
• Support online order fulfillment through store operational tasks.
• Assist with reporting on volumes and performance KPIs.

Connaissances

Computer literacy

Fraud management experience

Team Player

High level of written and oral communication skills in French

High level of written and oral communication skills in English

Formation

Higher education qualification from a business school or equivalent university

Outils

Microsoft Office

MS Excel

AP21

Global-E

NewStore

Description du poste

ZIMMERMANN is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, EU, UK the USA and a successful online business.

ZIMMERMANN also upholds a well-established wholesale business internationally with an enviable list of major stockists including Net-a-Porter and Saks Fifth Avenue, to name a few.

Key Responsibilities

• Role: Responsible for the success of the day-to-day omni order fulfillment and omni return processing within SLAs, supporting and communicating with the 3PLs teams in a timely manner.
• Support Online order fulfillment through Stores operational tasks. This includes but is not limited to online and in-store orders and returns fulfilled and processed in-store, collect in store orders and returns.
• SLA management and maintenance include fraud reviews, late orders, unallocated orders, sold outs, re-allocations, order errors, faulty stock management (including owning the communication and follow-ups with the Store teams and Client Services).
• Assist the e Commerce Coordinator with weekly and monthly calls for 3PLs and stores.
• Support B&P replenishments and recalls operations through stock investigations with 3PLs and stores.
• Assist the e Commerce operations team with omni-inventory management to minimize sold outs, improve accurate stock levels in preparation for annual stock takes.
• Support the 3PLs and stores with bi-annual stock takes periods.
• Support the 3PLs with planning and always maintaining sufficient packaging stock levels.
• Assist with weekly, monthly and yearly reporting on volumes and performance KPIs.
• Provide input to strategic decisions and support automation initiatives that affect the functional area of omnichannel fulfillment and return processing attending meetings and assisting with testing when required.
• Liaise with the relevant teams (Stores and Client Services) to streamline processes, troubleshoot issues and ensure omni performance is always met, keeping focus on the client.
• Act as the One-Client-Vision ambassador within the store network to ensure omni success advocating the importance of client experience and quality control.
• Assist in creating and maintaining training guides for all omni-fulfilment processes, including seasonal initiatives (i.e., Gift-With-Purchase) and support with the roll-out to the Store teams, including creating policies and procedures and holding specific training sessions when required.
• Support the e Commerce Coordinator with weekly, monthly and yearly touch-bases with the EU Retail team to review performance, discuss upcoming plans and initiatives, as well as schedule 3PLs visits as needed.

Work environment

• Participate in the development of a safe and healthy workplace as well as an enjoyable working environment which promotes passion, focus and discipline, including punctuality in every shift without exception.
• Comply with instructions given for your own health and safety and that of others, in adhering to safe work procedures and take reasonable care to ensure your own health and safety and that of others.
• Not place others at risk by any act or omission and not willfully or recklessly interfere with safety equipment.
• Report any injury, hazard or illness immediately, where practical to Human Resources or a supervisor.
• Co-operate with management in its fulfilment of its legislative obligations.

Skills and Specifications

• Computer literacy with use of Microsoft Office and particularly MS Excel. Use of AP21, Global-E, NewStore is a plus.
• Solid understanding of online, retail and omnichannel operations.
• Fraud management experience and particularly with Adyena.
• Ability to build effective and influential relationships in a cross-functional team environment.
• High level of written and oral communication skills in French and English.
• Ability to multi-task under pressure and to a time frame.
• Team Player.
• Higher education qualification from a business school or equivalent university with an aptitude for figures, stock investigations and e-commerce operations.
• Ideally demonstrate an interest in the fashion and luxury sector.
• An ideal opportunity for a first job after graduation.
• Passion for Zimmermann and its amazing future.
• Suitable for entry-level candidates.

This is an opportunity for applicants who strive for excellence in their field.

Why work with us?

• Bespoke development plans and access to strong mentors and industry leaders
• Ongoing Training and Development to grow your career within Zimmermann
• Seasonal uniform provided to all team members
• Generous Employee Discount and Bonus Structure
• Employee Referral Program with the opportunity to earn bonuses for successful placements
• Opportunity to progress your career within an Australian global luxury brand, including international opportunities
• Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members

Only short-listed applicants will be contacted.

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.