Dutch-Speaking Customer Advisor in Sofia (Hybrid)

Concentrix; Nancy; Hybrid; EUR 21,204 - 25,668; Full time

Benefits offered by this job

Relocation package

Fully paid training

Career development programs

Health and wellbeing initiatives

Health and life insurance

Multisport card

Transport allowance

Bonus for life events

Education leave

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to relocate to Sofia and join our hybrid role handling Dutch and English support. You’ll engage with customers, manage balance-related calls, and process direct debits while delivering high-quality service.

We offer a comprehensive relocation package, fully paid training, career development programs, health and life insurance, transport allowance, and a vibrant office near public transport, with regular working hours Monday to Friday.

Qualifications

• Fluency in Dutch (C1) and English (B1) required.
• Strong communication and attention to detail.
• Proficient with computer software and tools.
• Good analytical and organizational skills.
• Working hours: Mon–Fri 09:30–18:00 (1-hour break).

Responsibilities

• Handle calls for outstanding balances, direct debits, and scheme modifications.
• Manage written customer requests and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining administrative task standards.

Skills

Dutch (C1)

English (B1)

Communication skills

Analytical skills

Organizational skills

Computer skills

Tools

Software tools

Job description

Concentrix Bulgaria is seeking a Customer Advisor to relocate to Sofia and join our hybrid role handling Dutch and English support. You’ll engage with customers, manage balance-related calls, and process direct debits while delivering high-quality service.

We offer a comprehensive relocation package, fully paid training, career development programs, health and life insurance, transport allowance, and a vibrant office near public transport, with regular working hours Monday to Friday.