Dutch Customer Advisor - Hybrid in Sofia (Relocation Supported)

Concentrix; Le Mans; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package support

Fully paid initial training

Health and wellbeing initiatives

Career development programs

Job summary

Concentrix Bulgaria seeks a Customer Advisor to join our hybrid team in Sofia. You will handle calls regarding balances, direct debits, and scheme changes while delivering courteous, efficient service.

Relocation support is provided, including accommodation and upfront payments. The role includes fully paid initial training, career development programs, and health and wellbeing benefits, with a Monday–Friday 09:30–18:00 schedule.

Qualifications

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1).
• Great communication skills and sharp eye on details.
• Computer skills including software and tools.
• Good analytical and organizational skills.
• Working hours: Monday - Friday - 09:30 - 18:00 (1 hour break).

Responsibilities

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Skills

Dutch (C1)

English (B1)

Communication skills

Attention to detail

Analytical skills

Organizational skills

Computer skills

Tools

Software tools

Job description

Concentrix Bulgaria seeks a Customer Advisor to join our hybrid team in Sofia. You will handle calls regarding balances, direct debits, and scheme changes while delivering courteous, efficient service.

Relocation support is provided, including accommodation and upfront payments. The role includes fully paid initial training, career development programs, and health and wellbeing benefits, with a Monday–Friday 09:30–18:00 schedule.