Dutch-Speaking Customer Advisor - Hybrid in Sofia

Concentrix; Grenoble; Hybrid; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Relocation package support

Fully paid onboarding

Career development programs

Health and life insurance

Job summary

Concentrix Bulgaria is hiring a Customer Advisor to relocate to Sofia and work in a Hybrid role, handling Dutch and English communications and ensuring smooth administrative processes.

You will support customers, manage direct debit tasks, and contribute to a high standard of service while adapting to a dynamic environment. The package includes relocation support, paid onboarding, and career development opportunities.

Qualifications

• Fluency in Dutch (C1) and English (B1).
• Strong communication and detail orientation.
• Computer skills with common software/tools.
• Strong analytical and organizational skills.
• Working hours Mon–Fri 09:30–18:00 (1h break).

Responsibilities

• Handle calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests and ensure direct debit processes.
• Provide excellent customer service while maintaining administrative standards.

Skills

Dutch language proficiency

English language ability

Communication skills

Attention to detail

Analytical skills

Organizational skills

Software skills

Job description

Concentrix Bulgaria is hiring a Customer Advisor to relocate to Sofia and work in a Hybrid role, handling Dutch and English communications and ensuring smooth administrative processes.

You will support customers, manage direct debit tasks, and contribute to a high standard of service while adapting to a dynamic environment. The package includes relocation support, paid onboarding, and career development opportunities.