Dutch-Speaking Customer Advisor | Hybrid in Sofia

Concentrix; Annecy; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Professional development programs

Health and wellbeing initiatives

Transport allowance

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join the team in Sofia. The role is hybrid, with Dutch language requirement and English knowledge expected.

You will handle customer inquiries, manage direct debit processes, and ensure high-quality service while performing administrative duties. Compensation includes a competitive salary, relocation support, fully paid onboarding, and opportunities for professional development and wellbeing programs.

Qualifications

• Fluency in Dutch (C1) and English (B1).
• Strong communication and attention to detail.
• Good computer skills with various software/tools.
• Strong analytical and organizational abilities.

Responsibilities

• Engage with Customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining the standards of administrative tasks.

Skills

Dutch C1

English B1

Communication

Attention to detail

Analytical skills

Organizational skills

Job description

Concentrix Bulgaria is seeking a Customer Advisor to join the team in Sofia. The role is hybrid, with Dutch language requirement and English knowledge expected.

You will handle customer inquiries, manage direct debit processes, and ensure high-quality service while performing administrative duties. Compensation includes a competitive salary, relocation support, fully paid onboarding, and opportunities for professional development and wellbeing programs.