Dutch-Speaking Customer Advisor — Hybrid, Sofia (Relocation)

Concentrix; Strasbourg; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Health and wellbeing initiatives

Health insurance

Life insurance

Multisport card

Transport allowance

Bonuses for life events

Educational leave

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join a hybrid role, relocating to Sofia. The position requires Dutch language proficiency (C1) and English (B1), with strong communication and organizational skills.

You will handle calls about balances and direct debits, while ensuring smooth administrative processes. The role includes a comprehensive relocation package, fully paid onboarding, and ongoing professional development.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Strong communication skills and keen attention to detail.
• Solid analytical and organizational abilities.
• Proficient with computer software and tools.

Responsibilities

• Engage with customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining administrative standards.

Skills

Dutch (C1)

English (B1)

Communication

Attention to detail

Analytical

Organizational skills

Tools

Computer software and tools

Job description

Concentrix Bulgaria is seeking a Customer Advisor to join a hybrid role, relocating to Sofia. The position requires Dutch language proficiency (C1) and English (B1), with strong communication and organizational skills.

You will handle calls about balances and direct debits, while ensuring smooth administrative processes. The role includes a comprehensive relocation package, fully paid onboarding, and ongoing professional development.