Dutch-speaking Customer Advisor - Hybrid (Sofia)

Concentrix; Reims; Hybride; EUR 19 418 - 26 237; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid initial training

Health and wellbeing initiatives

Health and Life Insurance

Multisport card

Transport allowance

Bonuses for life events

Educational leave or discounts

Résumé du poste

Concentrix is hiring a Customer Advisor to work in a Hybrid role based in Sofia, Bulgaria. Fluency in Dutch (C1) and English (B1) is required, with strong communication and detail-oriented skills. The position includes a relocation package and comprehensive onboarding.

Responsibilities include handling calls and written requests for balances and direct debits, ensuring smooth processes, and delivering excellent customer service with administrative accuracy.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Excellent communication skills with attention to detail.
• Strong analytical and organizational abilities.
• Proficient computer skills and familiarity with common software tools.

Responsabilités

• Handle calls and written requests related to balances, direct debits, and scheme changes.
• Ensure smooth direct debit processes and timely responses.
• Provide high-quality customer service while maintaining administrative standards.

Connaissances

Dutch (C1)

English (B1)

Communication skills

Analytical skills

Organizational skills

Computer skills

Outils

Software tools

Description du poste

Concentrix is hiring a Customer Advisor to work in a Hybrid role based in Sofia, Bulgaria. Fluency in Dutch (C1) and English (B1) is required, with strong communication and detail-oriented skills. The position includes a relocation package and comprehensive onboarding.

Responsibilities include handling calls and written requests for balances and direct debits, ensuring smooth processes, and delivering excellent customer service with administrative accuracy.