Dutch-Speaking Customer Advisor — Hybrid in Sofia

Concentrix; Créteil; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Paid training

Career development

Health insurance

Multisport card

Transport allowance

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor for a Hybrid role in Sofia. Fluency in Dutch (C1) and English (B1) is required, with strong communication, attention to detail, and solid computer skills.

You will handle customer inquiries, manage direct debit processes, and deliver high-quality service in a structured environment. The role offers relocation support, comprehensive training, and opportunities for professional development and career navigation.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Great communication skills and sharp eye on details.
• Computer skills including software's and tools.
• Good analytical and organizational skills.

Responsibilities

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from the customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining the standards of administrative tasks.

Skills

Dutch C1

English B1

Communication skills

Attention to detail

Computer skills

Analytical skills

Organizational skills

Job description

Concentrix Bulgaria is seeking a Customer Advisor for a Hybrid role in Sofia. Fluency in Dutch (C1) and English (B1) is required, with strong communication, attention to detail, and solid computer skills.

You will handle customer inquiries, manage direct debit processes, and deliver high-quality service in a structured environment. The role offers relocation support, comprehensive training, and opportunities for professional development and career navigation.