Dutch-Speaking Customer Advisor - Hybrid (Sofia)

Concentrix; Avignon; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Health and Life Insurance

Multisport card

Transport allowance

Bonuses for life events

Additional paid leave for education

Company events

Job summary

Concentrix Bulgaria seeks a Customer Advisor in Sofia for a hybrid working arrangement. You will engage with customers, handle calls about balances and direct debits, and process written requests while delivering high-quality service.

Fluency in Dutch (C1) and strong English (B1) support this role, along with excellent communication and organizational skills. The job offers relocation support, comprehensive training, and a range of benefits.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Excellent communication skills and sharp eye on details.
• Computer skills including software's and tools.
• Good analytical and organizational skills.
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break).

Responsibilities

• Handle calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining the standards of administrative tasks.

Skills

Dutch language

English language

Communication skills

Attention to detail

Analytical skills

Organizational skills

Time management

Job description

Concentrix Bulgaria seeks a Customer Advisor in Sofia for a hybrid working arrangement. You will engage with customers, handle calls about balances and direct debits, and process written requests while delivering high-quality service.

Fluency in Dutch (C1) and strong English (B1) support this role, along with excellent communication and organizational skills. The job offers relocation support, comprehensive training, and a range of benefits.