Dutch-Speaking Customer Advisor — Hybrid in Sofia

Concentrix; Amiens; Hybrid; EUR 19,418 - 26,259; Full time

Benefits offered by this job

Health and wellbeing initiatives

Health insurance

Life insurance

Multisport card

Transport allowance

Bonus for important life events

Paid leave for education

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join our Sofia team on a hybrid basis. You will handle customer inquiries, manage direct debit processes, and contribute to a positive customer experience.

The role requires Dutch (C1) and English (B1), excellent communication, and strong attention to detail. We offer fully paid onboarding, relocation support, health and life insurance, and other employee benefits.

Qualifications

• Fluency in Dutch (C1) verbal and written; good English (B1).
• Excellent communication and sharp eye for detail.
• Strong organizational and analytical abilities.
• Solid computer skills and familiarity with common office software.

Responsibilities

• Engage with Customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining high standards of administrative tasks.

Skills

Dutch (C1)

English (B1)

Communication

Attention to detail

Analytical skills

Organizational skills

Computer skills

Tools

Customer service software

Job description

Concentrix Bulgaria is seeking a Customer Advisor to join our Sofia team on a hybrid basis. You will handle customer inquiries, manage direct debit processes, and contribute to a positive customer experience.

The role requires Dutch (C1) and English (B1), excellent communication, and strong attention to detail. We offer fully paid onboarding, relocation support, health and life insurance, and other employee benefits.