Dutch-Speaking Customer Advisor (Hybrid) in Sofia

Concentrix; Dijon; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join our hybrid team in Sofia. You will handle calls related to balances, direct debits, and account changes, delivering excellent service and accurate administrative support.

Fluency in Dutch (C1) and English (B1) is required, with strong communication and detail orientation. The role includes a structured training program, competitive monthly salary, relocation assistance, and a path for professional growth.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills

Responsibilities

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Skills

Dutch (C1)

English (B1)

Communication skills

Attention to detail

Computer skills

Analytical skills

Organizational skills

Tools

Software & tools

Job description

Concentrix Bulgaria is seeking a Customer Advisor to join our hybrid team in Sofia. You will handle calls related to balances, direct debits, and account changes, delivering excellent service and accurate administrative support.

Fluency in Dutch (C1) and English (B1) is required, with strong communication and detail orientation. The role includes a structured training program, competitive monthly salary, relocation assistance, and a path for professional growth.