Dutch-Speaking Customer Advisor — Hybrid in Sofia

Concentrix; Saint-Denis; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Life insurance

Transport allowance

Bonus for life events

Corporate discounts

Job summary

Concentrix Bulgaria offers a hybrid role based in Sofia, requiring Dutch and English proficiency. You will engage with customers, handle balances and direct debits, and manage written inquiries while delivering excellent service.

Comprehensive relocation support, fully paid onboarding, and wellness initiatives accompany a competitive gross salary. Applicants should be ready for a 9:30–18:00 workday, Monday to Friday, with a focus on accuracy and customer care.

Qualifications

• Fluency in Dutch (C1) and English (B1).
• Strong communication skills and attention to detail.
• Proficient with computers, software and tools.
• Good analytical and organizational skills.

Responsibilities

• Handle calls for outstanding balances, direct debits and scheme modifications.
• Process written customer requests and ensure direct debit workflows.
• Provide high-quality customer service while performing administrative tasks.

Skills

Dutch language

English language

Communication

Attention to detail

Analytical thinking

Organizational skills

Computer skills

Tools

MS Office

Job description

Concentrix Bulgaria offers a hybrid role based in Sofia, requiring Dutch and English proficiency. You will engage with customers, handle balances and direct debits, and manage written inquiries while delivering excellent service.

Comprehensive relocation support, fully paid onboarding, and wellness initiatives accompany a competitive gross salary. Applicants should be ready for a 9:30–18:00 workday, Monday to Friday, with a focus on accuracy and customer care.