Dutch-Speaking Customer Advisor — Hybrid in Sofia

Concentrix; Le Havre; Hybrid; EUR 19,418 - 26,248; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health and wellbeing programs

Health insurance

Multisport card

Transport allowance

Life event bonus

Educational leave

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is hiring a Customer Advisor in Sofia for a hybrid role. Dutch language skills (C1) and good English (B1) are required to deliver excellent customer service and manage direct debit processes.

You will receive a relocation package, fully paid training, health and wellbeing initiatives, and a range of perks. Working hours are Mon-Fri 09:30–18:00, with convenient access to transport.

Qualifications

• Fluency in Dutch (C1) and English (B1).
• Strong communication and attention to detail.
• Proficient computer skills and familiarity with software/tools.
• Good analytical and organizational abilities.

Responsibilities

• Handle calls for outstanding balances, direct debits and scheme changes.
• Manage written requests from customers and ensure direct debit processes.
• Provide excellent customer service while maintaining administrative standards.

Skills

Dutch fluency

English (B1)

Communication

Attention to detail

Computer skills

Analytical skills

Organizational skills

Job description

Concentrix Bulgaria is hiring a Customer Advisor in Sofia for a hybrid role. Dutch language skills (C1) and good English (B1) are required to deliver excellent customer service and manage direct debit processes.

You will receive a relocation package, fully paid training, health and wellbeing initiatives, and a range of perks. Working hours are Mon-Fri 09:30–18:00, with convenient access to transport.