Desktop Support Engineer - Windows, VPN & Onboarding

Axiom Technologies; Arrondissement de Toulon; On-site; EUR 30,000 - 40,000; Full time

Job summary

Axiom Technologies in France is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and mobile devices. This role involves installing operating systems, troubleshooting hardware and software issues, and maintaining asset inventory.

The ideal candidate should have over a year of experience in desktop support, strong knowledge of Windows OS, and excellent communication skills. A proficient understanding of ticketing systems is also required.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.

Skills

Desktop support

Troubleshooting

Communication skills

Problem-solving

Basic networking concepts

Tools

Windows

Office 365

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies in France is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and mobile devices. This role involves installing operating systems, troubleshooting hardware and software issues, and maintaining asset inventory.

The ideal candidate should have over a year of experience in desktop support, strong knowledge of Windows OS, and excellent communication skills. A proficient understanding of ticketing systems is also required.