Customer Support for Social Media French Speaker

AVEC Human Resources Services; Lyon; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading human resources company seeks a Customer Support for Social Media role in Lyon, France. This position involves assisting business clients through various channels and providing solutions to enhance advertising performance. Candidates must speak French at a C2 level and English at a B2 level, and have EU citizenship or a valid work permit. The company offers a full relocation package, initial training, health insurance, and cultural activities.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight to home country

Free Portuguese classes

Sports activities and cultural events

Qualifications

• Fluent in French and English.
• EU citizenship or valid EU/Portugal work permit.

Responsabilités

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Troubleshoot technical issues and bugs.

Connaissances

French C2 (spoken & written)

English B2

Description du poste

Overview

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU / Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]