Customer Success Specialist — Hybrid Onboarding & Adoption

Concentrix; Nîmes; Hybride; EUR 18 829; Plein temps

Résumé du poste

A leading B2B sales services company in Nîmes is seeking a Customer Success Specialist to ensure a smooth onboarding experience for clients. This hybrid role involves guiding clients through software implementation, tracking key performance metrics, and building strong relationships. Proficiency in both English and French at a C1 level is essential. The position offers a gross salary of €1,687.26 per month plus bonuses, along with relocation support to Bulgaria for successful candidates.

Qualifications

• English and French at C1 level (written and spoken).
• Ability to prioritize tasks effectively.
• Independently manage work and time.

Responsabilités

• Act as an Implementation Consultant for software solutions.
• Guide clients through onboarding and post-onboarding processes.
• Conduct customer meetings to promote software adoption.
• Advise clients on best practices and optimization strategies.
• Track onboarding data to meet KPIs.
• Resolve client issues using troubleshooting tickets.

Connaissances

Strong communication skills

Teamwork

Proactive problem-solving

Customer satisfaction focus

Outils

MS Office

CRM systems

Description du poste

A leading B2B sales services company in Nîmes is seeking a Customer Success Specialist to ensure a smooth onboarding experience for clients. This hybrid role involves guiding clients through software implementation, tracking key performance metrics, and building strong relationships. Proficiency in both English and French at a C1 level is essential. The position offers a gross salary of €1,687.26 per month plus bonuses, along with relocation support to Bulgaria for successful candidates.