Customer Success & Onboarding Specialist (Hybrid)

Malt; Paris; Híbrido; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Lunch vouchers (€9/day)

Transportation reimbursement (50%)

Healthcare insurance

RTT (8 to 12 days off/year)

Gymlib membership

Fully paid sabbatical every three years

Free books for professional development

Team building events

Resumo da oferta

A leading freelance marketplace is seeking a Customer Operations specialist in Paris. You will manage client operations, drive project renewals, and serve as the primary contact. The ideal candidate has a background in Customer Experience Management and is proficient with GSheet and Notion. This position offers stock options, lunch vouchers, and a hybrid work policy, aiming to optimize client operations and foster an inclusive work culture.

Qualificações

• Background in Customer Experience Management, Operations, or Account Management.
• Proficiency with Advanced GSheet and Notion, knowledge of Looker and AI tools.
• Excellent communication skills and conflict resolution abilities.
• Operational mindset with knowledge of billing and contract management.
• Native English proficiency.

Responsabilidades

• Handle quote and timesheet validation for non-autonomous clients.
• Accountable for anticipating ending projects and securing renewals.
• Serve as the primary contact for incoming client requests.
• Ensure compliance with client contracts and internal processes.
• Conduct demos to educate clients on managing their operations.
• Collaborate with Account Managers on renewals and PO management.
• Identify operational pain points and deploy automated solutions.

Conhecimentos

Customer Experience Management

Operations

Account Management

Communication

Conflict resolution

Stakeholder management

Ferramentas

Advanced GSheet

Notion

Looker

AI tools

Descrição da oferta de emprego

A leading freelance marketplace is seeking a Customer Operations specialist in Paris. You will manage client operations, drive project renewals, and serve as the primary contact. The ideal candidate has a background in Customer Experience Management and is proficient with GSheet and Notion. This position offers stock options, lunch vouchers, and a hybrid work policy, aiming to optimize client operations and foster an inclusive work culture.