Customer Success Specialist — Hybrid Onboarding & Adoption

Concentrix; Clermont-Ferrand; Hybride; EUR 17 135 - 20 524; Plein temps

Avantages offerts par ce poste

Quarterly bonus

Relocation support to Bulgaria

Résumé du poste

A global B2B services provider is seeking a proactive and communicative Customer Success Specialist in Clermont-Ferrand. In this hybrid role, you’ll guide clients through onboarding processes and optimize their use of IT solutions. Key qualifications include fluency in English and French, strong communication skills, and proficiency in MS Office. A competitive salary of €1,687.26 gross per month plus bonuses is offered, along with relocation assistance to Bulgaria.

Qualifications

• C1 level English and French proficiency in speaking and writing.
• Ability to prioritize tasks and manage time effectively.
• Proficient in using CRM systems for client-related activities.

Responsabilités

• Act as an Implementation Consultant for various software solutions.
• Guide new clients during onboarding and post-onboarding processes.
• Resolve client issues with troubleshooting tickets.

Connaissances

English and French at C1 level

Strong communication skills

Teamwork skills

Proactive mindset

Problem-solving mindset

Proficiency in MS Office

Outils

CRM systems

MS Office (Outlook, Word, PowerPoint, Excel)

Description du poste

A global B2B services provider is seeking a proactive and communicative Customer Success Specialist in Clermont-Ferrand. In this hybrid role, you’ll guide clients through onboarding processes and optimize their use of IT solutions. Key qualifications include fluency in English and French, strong communication skills, and proficiency in MS Office. A competitive salary of €1,687.26 gross per month plus bonuses is offered, along with relocation assistance to Bulgaria.