Customer Support Specialist with French – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Toulouse; Hybrid; EUR 18,826; Full time

Job summary

A global B2B service provider is seeking a proactive Customer Success Specialist in Toulouse, France. You will be responsible for enhancing client relationships and ensuring smooth onboarding with our software solutions. Applicants should possess C1 level English and French, alongside strong communication skills and a problem-solving mindset. This hybrid role involves three days of remote work and offers competitive compensation including a monthly salary of €1,687.26 gross plus bonuses.

Qualifications

• Must have English and French at C1 level (written and spoken).
• Strong communication and teamwork skills are essential.
• A proactive mindset focused on customer satisfaction is required.

Responsibilities

• Acting as an Implementation Consultant for software solutions.
• Guiding new clients during onboarding and post-onboarding.
• Conducting face-to-face customer meetings to promote engagement.

Skills

English and French at C1 level

Strong communication skills

Teamwork skills

Proactive problem-solving

Proficiency in MS Office

Tools

CRM systems

Job description

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We’re Looking For

• English and French at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently