Customer Support Specialist with French – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Avignon; Hybrid; EUR 17,135 - 20,524; Full time

Benefits offered by this job

Quarterly bonus

Relocation support including flight and hotel accommodation

Job summary

A dynamic digital solutions provider in Avignon is seeking a proactive Customer Success Specialist to enhance the client onboarding experience. The role requires strong communication skills in both English and French, with responsibilities including guiding clients through onboarding, conducting meetings, and advising on best practices. A monthly salary of €1,687.26 gross, with work hours from Monday to Friday and a hybrid model that includes remote work options, is offered along with relocation support to Bulgaria.

Qualifications

• C1 level in English and French (written and spoken).
• Ability to prioritize tasks and manage time effectively.
• Experience in customer service or client-facing roles is preferred.

Responsibilities

• Act as an Implementation Consultant for various software solutions.
• Guide new clients through onboarding processes.
• Conduct customer meetings to promote software adoption.
• Advise clients on best practices and optimization strategies.
• Track onboarding data and meet KPIs.
• Resolve client issues using troubleshooting tickets.

Skills

Strong communication skills

Teamwork skills

Proactive problem-solving mindset

Customer satisfaction focus

Tools

MS Office

CRM systems

Job description

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We’re Looking For

• English and French at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently