Customer Success Specialist

TRX; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology company in Lyon seeks a Customer Success Manager. The role involves being the main point of contact for customers, supporting onboarding, and monitoring account health. Ideal candidates will have a Bachelor’s degree and over 3 years of experience in customer success or account management. Familiarity with CRM tools is required, along with strong communication and relationship-building skills. Experience in the nuclear or energy sector is beneficial but not mandatory.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Familiarity with CRM tools like Salesforce, HubSpot, or Gainsight.
• Experience in the nuclear or energy sector is a plus.

Responsabilités

• Act as the main point of contact for customers.
• Support onboarding and training for new customers.
• Monitor customer usage and satisfaction.
• Build and maintain strong relationships with customers.
• Contribute to improving customer success processes.

Connaissances

Customer Success

Account Management

Strong communication skills

Problem-solving

Relationship-building

Formation

Bachelor’s degree in Business, Communications, Engineering, or Technology

Outils

Salesforce

HubSpot

Gainsight

Description du poste

Key Responsibilities

• Act as the main point of contact for customers after they begin using the company’s products or services.
• Support onboarding and training to help customers get started quickly and confidently.
• Monitor customer usage, satisfaction, and overall account health to identify potential issues early.
• Build and maintain strong relationships with customers in the nuclear sector.
• Work closely with internal teams (Sales, Product, Engineering, Support) to communicate customer feedback and needs.
• Conduct regular check‑ins and reviews to ensure customers are meeting their goals.
• Identify opportunities for customers to gain additional value from the company’s solutions.
• Respond to customer inquiries and help coordinate timely resolutions with the right internal teams.
• Contribute to improving overall customer success processes and best practices.

Qualifications

• Bachelor’s degree in Business, Communications, Engineering, Technology, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Client Services (experience with enterprise or regulated industries is a plus).
• Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.).
• Strong communication and relationship‑building skills.
• Problem‑solving mindset with a proactive, customer‑focused approach.
• Comfortable working independently and collaborating with cross‑functional teams.
• Experience in the nuclear or energy sector is beneficial but not required.

We are GDPR compliant and take your privacy seriously. Your data is never sold to third parties. You may receive marketing emails from our company group only.