Customer Success Manager European market - noCRM - Full remote - CDI

Skeelz; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech group is seeking a Customer Success Manager for the European market. This fully remote position requires fluency in both French and English, as the candidate will primarily manage a portfolio of French customers. The ideal candidate has 2-4 years of experience in SaaS and is skilled in customer relationship management. Responsibilities include onboarding, adoption, and managing renewals. Join a diverse and ambitious team dedicated to empowering sales teams across Europe!

Prestations

Annual retreats

Remote-first culture

Opportunity for growth

Qualifications

• 2-4 years of experience in Customer Success or Account Management in SaaS.
• Experience managing customers at different lifecycle stages.
• Eager to work on process improvements and automation.

Responsabilités

• Manage relationships with key customers in the European market.
• Own the customer journey: onboarding, adoption, success, and renewals.
• Identify new business opportunities and be accountable for expansion and retention KPIs.

Connaissances

Fluent in French

Fluent in English

Customer-focused

Commercial-minded

Strong communicator

Data-driven

Self-motivated

Comfortable in remote settings

Organized

Process-oriented

Outils

Zapier

Notion

VoIP

CRM

Gleap

Intercom

Description du poste

Overview

Positive is a fast-growing tech group specializing in B2B SaaS, helping marketing teams grow smarter. We bring together several innovative brands around a common ambition: to become the European benchmark in MarTech. The group's 400 employees, based in France, Germany, Italy, Spain, and Poland, support our customers in 80 countries. noCRM.io, part of Positive Group, is a dynamic and fully remote SaaS company empowering over 15,000 salespeople in 80+ countries. Our lead management software has become the go-to solution for sales teams around the world. Our users love us because we’re not a complex CRM — we focus on what salespeople actually need. You’ll be joining a diverse and passionate team that cares about the product, our customers, and each other. We’re ambitious, collaborative, and believe in working smart (not just hard). Excited to help salespeople thrive across Europe? Apply now and show us why you’re the perfect fit 🚀

Responsibilities

• As a Customer Success Manager, act as the regional representative for noCRM across Europe, managing relationships with key customers.
• Own the end-to-end customer journey across your portfolio: onboarding, adoption, success, and renewals.
• Identify new business opportunities and be accountable for expansion MRR and retention KPIs.
• Be directly responsible for renewals, churn prevention, and expansion revenue (upsells, cross-sells).
• Run onboarding sessions, product walkthroughs, weekly webinars and QBRs with customers when needed.
• Monitor usage data and customer health scores to proactively prevent churn.
• Share feedback internally and help build better processes, content, and automations for your region.
• Lead or contribute to CS-related internal projects (automation, AI, onboarding flows, etc).
• Work closely with Marketing, Product, and Support to bring improvements.

Qualifications

• What we offer you
• Ideally based in France or in Europe with similar timezone, and fluent in French and English (mandatory). Most of your portfolio will be French customers so you’ll need to be fluent in that language.
• 2–4 years experience in Customer Success or Account Management in SaaS.
• You’re customer-focused, but also commercial-minded and comfortable discussing value & renewals.
• Comfortable managing a portfolio of customers with different lifecycle stages.
• Self-motivated, with the ability to work independently and efficiently in a remote setting.
• Strong communicator and relationship-builder — especially in remote environments.
• Organized, data-driven, and eager to work on processes and automation.
• Passionate about workflow improvements and tech tools like Zapier, Notion, VoIP, CRMs, Gleap or Intercom.
• Bonus points if you speak Portuguese/German or other languages, or have led success/expansion projects before.

Location & Remote Work

Fully remote position

⛱ Annual retreats: Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro, who knows what comes next!)

💪 Work with a product that 11,000+ users around the world rely on to manage their sales and grow their revenue.

✨ Freedom and ownership to grow your region: your voice counts, and your impact is real.

📣 Be at the heart of product decisions — the CS team is closely connected to Product.

💻 Remote-first culture that values async communication and flexibility.

🚀 Opportunity to grow within the company and the group, with potential to evolve into more senior roles in Customer Success.

Our Recruitment Process

Please send us your CV in English or French.

1. Step 1 – Introduction Call (30 min, video) with Alexia, talent partner. An opportunity to discuss your background and aspirations, and to give you more details about the position and Positive.
2. Step 2 – Interview (45 min, video) with Yanina our CCO, your direct manager. A time to deepen your skills and imagine how you could work together.
3. Step 3 – Practical Case / Technical Test. You will step into the shoes of a CSM by completing a task. This allows us to evaluate your skills and gives you the opportunity to see if you like this type of work. Then, debrief with Yanina directly

Throughout the process Alexia will remain in contact with you and will be your main point of contact.

Onboarding

You will receive the schedule for your first week before D-day to know about the training sessions, planned meetings, and immersion times. The HR team will welcome you for the first hour to answer your questions and manage administrative aspects. No worries, your equipment, surprises, and colleagues will be waiting for you 😉

Closing

We look forward to receiving your application!

Customer Success Manager European market noCRM Full remote CDI • Paris, France