Customer Relationship Projet Manager (H/F)

France Travail; Dourdan; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading organization in Île-de-France seeks a professional to manage the customer RFP process and develop strategic relationships. Applicants should possess a Bachelor's degree and five years of relevant experience, ideally within the aerospace or industrial sector. Strong communication skills and the ability to analyze data are essential, with bilingual proficiency in English and French preferred. The role offers a CDI contract for a 35-hour work week, focusing on daytime work hours.

Qualifications

• Bachelor's degree required with five years' experience or equivalent combination.
• Minimum of 4 years in sales, customer service, or contracts administration.
• Experience in aerospace or industrial industry is highly desirable.

Responsabilités

• Manage the customer RFP process from beginning to end.
• Establish and develop relationships with key stakeholders.
• Liaise between customers and leaders at applicable businesses.

Connaissances

Customer focused

Excellent written/verbal communication

Interpersonal skills

Ability to analyze data

Bilingual (English/French)

Formation

Bachelor's degree

5+ years experience in sales/customer service

Experience in aerospace or industrial industry

Outils

PowerPoint

Excel

Description du poste

SUMMARY

Reports to Business Development Director - Aerospace Division. Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s). Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes, escalation procedures and acts as liaison between customers and company departments.

ESSENTIAL FUNCTIONS

• Manages the customer RFP process from beginning to end, including ensuring Senior is on any relevant customer incoming RFP, presenting opportunities to applicable Senior businesses, coordinating, participating in and submitting RFP responses, maintaining an RFP log.
• Manages customer expectations with regard to production capabilities, quality and OTD - while aiding in creating customer inquiry responses from applicable Senior businesses.
• Establishes and develops relationships with key stakeholders within new and existing external customers, as well as within internal Senior businesses and support functions.
• Liaises between customers and leaders at applicable Senior businesses (inclusive of manufacturing, logistics, planning, engineering and accounting functions) to help resolve status, production, delivery and billing inquiries.
• Coordinates and supports in-person customer visits and engagement sessions.
• Aides in supporting Senior businesses with the creation/execution of both a tactical and strategic plan to support new business ventures and early stage NPI/project plans.
• Attends required cross-functional meetings to align company obligations with customer contractual lead times, demands and deadlines - as they relate to the RFP process.
• Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts.
• May determine best method to resolve problems to ensure customer satisfaction and adherence to organizational policies. Coordinates problem resolution with appropriate departments.
• Maintains direct and constant customer contact. Makes periodic calls to customers to determine satisfaction with division products and/or services.
• Participates in cross-divisional technology collaboration forums.
• Occasionally works with EVP - Strategy to support Group strategic goals and customer outlook.

EDUCATION & SKILLS

Bachelor's degree required and five years' experience or equivalent combination. Minimum 4 years in the sales, customer service or contracts administration function in a manufacturing environment. Experience in the aerospace or industrial industry highly desirable. Customer focused, maintains high energy and sense of urgency. Excellent written/verbal communication and interpersonal skills. Ability to remain calm in the face of adversity. Able to quickly analyze data and generate countermeasures that meet customer expectations and organizational objectives. Efficient in the use of Power Point presentation tools and Excel spreadsheets. Bilingual (English/French) highly desirable.

Type de contrat CDI
Contrat travail Durée du travail 35H/semaine Travail en journée

SALAIRE

• Selon profil

QUALIFICATION

• Cadre