Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Le Mans; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package support

Fully paid initial training

Health and wellbeing initiatives

Career development programs

Job summary

Concentrix Bulgaria seeks a Customer Advisor to join our hybrid team in Sofia. You will handle calls regarding balances, direct debits, and scheme changes while delivering courteous, efficient service.

Relocation support is provided, including accommodation and upfront payments. The role includes fully paid initial training, career development programs, and health and wellbeing benefits, with a Monday–Friday 09:30–18:00 schedule.

Qualifications

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1).
• Great communication skills and sharp eye on details.
• Computer skills including software and tools.
• Good analytical and organizational skills.
• Working hours: Monday - Friday - 09:30 - 18:00 (1 hour break).

Responsibilities

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Skills

Dutch (C1)

English (B1)

Communication skills

Attention to detail

Analytical skills

Organizational skills

Computer skills

Tools

Software tools

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!