Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Saint-Denis; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Life insurance

Transport allowance

Bonus for life events

Corporate discounts

Job summary

Concentrix Bulgaria offers a hybrid role based in Sofia, requiring Dutch and English proficiency. You will engage with customers, handle balances and direct debits, and manage written inquiries while delivering excellent service.

Comprehensive relocation support, fully paid onboarding, and wellness initiatives accompany a competitive gross salary. Applicants should be ready for a 9:30–18:00 workday, Monday to Friday, with a focus on accuracy and customer care.

Qualifications

• Fluency in Dutch (C1) and English (B1).
• Strong communication skills and attention to detail.
• Proficient with computers, software and tools.
• Good analytical and organizational skills.

Responsibilities

• Handle calls for outstanding balances, direct debits and scheme modifications.
• Process written customer requests and ensure direct debit workflows.
• Provide high-quality customer service while performing administrative tasks.

Skills

Dutch language

English language

Communication

Attention to detail

Analytical thinking

Organizational skills

Computer skills

Tools

MS Office

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!