Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Aix-en-Provence; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Health and life insurance

Multisport card

Transport allowance

Education leave

Job summary

Concentrix Bulgaria is relocating you to Sofia for a hybrid Customer Advisor role, with emphasis on Dutch language proficiency. You will engage with customers, manage direct debit processes, and uphold administrative standards while delivering strong service.

The position offers comprehensive training, relocation support, and a benefits package including health and life insurance, transport allowance, and company events. Fluency in Dutch and working knowledge of English are required.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Strong communication and attention to detail.
• Analytical and organizational abilities are essential.

Responsibilities

• Handle calls for outstanding balances, direct debits, and scheme changes.
• Process written customer requests and ensure smooth direct debit operations.
• Provide high-quality customer service while maintaining administrative standards.

Skills

Dutch

English

Communication

Attention to detail

Analytical skills

Organizational skills

Tools

CRM software

Office suite

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.