Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Tourcoing; Hybride; EUR 20 768 - 24 876; Plein temps

Avantages offerts par ce poste

Relocation support

Training and onboarding

Health insurance

Life insurance

Multisport card

Transport allowance

Bonuses for life events

Education leave

Corporate discounts

Company events

Résumé du poste

Concentrix Bulgaria is hiring a Customer Advisor for a hybrid role in Sofia, requiring Dutch (C1) and English (B1). You will engage with customers on balances and direct debits, manage written requests, and maintain high service standards.

The position offers relocation support, fully paid onboarding, and a benefits package including health and life insurance, transport allowance, and professional development opportunities.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Great communication skills and sharp eye on details.
• Computer skills including software and tools.
• Good analytical and organizational skills.
• Working Hours: Monday - Friday - 09:30 - 18:00 (1 hour break).

Responsabilités

• Engage with customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining administrative task standards.

Connaissances

Dutch language proficiency

English proficiency

Communication skills

Attention to detail

Analytical skills

Organizational skills

Description du poste

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!