Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Amiens; Hybrid; EUR 19,418 - 26,259; Full time

Benefits offered by this job

Health and wellbeing initiatives

Health insurance

Life insurance

Multisport card

Transport allowance

Bonus for important life events

Paid leave for education

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join our Sofia team on a hybrid basis. You will handle customer inquiries, manage direct debit processes, and contribute to a positive customer experience.

The role requires Dutch (C1) and English (B1), excellent communication, and strong attention to detail. We offer fully paid onboarding, relocation support, health and life insurance, and other employee benefits.

Qualifications

• Fluency in Dutch (C1) verbal and written; good English (B1).
• Excellent communication and sharp eye for detail.
• Strong organizational and analytical abilities.
• Solid computer skills and familiarity with common office software.

Responsibilities

• Engage with Customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining high standards of administrative tasks.

Skills

Dutch (C1)

English (B1)

Communication

Attention to detail

Analytical skills

Organizational skills

Computer skills

Tools

Customer service software

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!