Athlete Services Coordinator, IRONMAN France

IRONMAN FRANCE SARL; Nice; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une société d'événements sportifs recherche un coordinateur pour gérer les services aux athlètes lors de divers événements. Le candidat doit posséder un diplôme en gestion du sport ou d'événements, ainsi que des compétences avérées en communication en Français et en Anglais. Les responsabilités incluent la supervision des bénévoles, la gestion des demandes des athlètes, et l'assistance pendant les événements. Ce rôle nécessite également une disponibilité pour des déplacements et des week-ends.

Qualifications

• Diplôme idéalement en gestion sportive ou d'événements.
• Fluent en français et anglais professionnel.
• Expérience passée dans le domaine des événements sportifs.
• Intérêt pour le service à la clientèle.
• Compétences en MS Office requises.
• Connaissance d'Adobe InDesign appréciée.

Responsabilités

• Fournir un soutien quotidien aux demandes des athlètes.
• Coordonner la supervision des bénévoles sur site.
• Assurer l'expérience des athlètes lors des événements.
• Gérer les plaintes des athlètes après l'événement.
• Travailler sur des projets spécifiques liées aux événements.

Connaissances

Communication écrite et verbale

Service à la clientèle

Autonomie

Flexibilité

Connaissances en MS Office

Création de contenu visuel

Formation

Diplôme en gestion du sport ou d'événements

Outils

Adobe InDesign

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Description du poste

Description du poste :

What You’ll Be Doing

Step into a role where no two days are the same, and your impact is felt far beyond your desk.

Pre-event, you will :

• Provide day-to-day support for athlete enquiries, including responding to emails and phone calls in a timely and professional manner.
• Support the creation and updating of event guides, including athlete guides and staff manuals.
• Assist the team with website updates and monitor athlete registrations to ensure accuracy and consistency of information.
• Coordinate with the Athlete Services Manager and the design team on the creation of athlete communication materials.
• Work closely with the Athlete Services Leads to support the preparation, coordination and execution of operations for two assigned events (orders, inventory tracking, logistics and resource planning).
• Lead specific projects on two designated events, taking ownership and responsibility for their successful delivery.
• Support the Athlete Services team across all French and Belgian events for athlete services–related tasks.
• Assist in the coordination of Athlete Services operations for licensee events.

Onsite, you will :

• Coordinate and supervise volunteers on site.
• Work closely with the Athlete Services Lead to deliver excellent athlete experience at registration, information point and ceremonies.
• Support the delivery of the Awards Ceremony and Slot Allocation Ceremony.
• Provide direct support to athletes on race day and assist in ensuring proper race clearance.
• Complete post-event tasks, including managing timing disputes and results issues, handling athlete complaints, and overseeing lost property.

Full job description available here : https : / / www.ironman.com / about / careers#europe-middle-east-africa

Qualification :

We’re looking for someone who doesn’t just tick boxes, but thrives in our fast-paced, global environment. Ideally, you :

• Have a degree, ideally in sport or event management, sports science, or the endurance / event industry.
• Have excellent written and verbal communication skills, with fluency in French and professional working proficiency in English.
• Have previous experience working in the sports events field.
• Have a strong interest in customer service and the human side of sports events.
• Have strong MS Office skills (Excel, Word, PowerPoint).
• Have working knowledge of Adobe InDesign and an interest or aptitude for design and visual content creation.
• Are autonomous, flexible, reliable, with a proactive and solution-oriented mindset.
• Are available to travel and work on-site at IRONMAN Southwest events, including weekends.