UX Researcher, Amazon Business

Amazon Spain Services, S.L.U.; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading international e-commerce company in Madrid is seeking an enthusiastic researcher to explore the world of business customers. This role involves UX research, collaborating with product and engineering teams to enhance the customer experience. Applicants should have a degree in relevant fields and at least 5 years of experience in both qualitative and quantitative research methods. Strong communication skills and a portfolio demonstrating impact are essential.

Formación

• 5+ years of experience in qualitative and quantitative research methods.
• Strong portfolio showcasing impactful work in large organizations.
• Excellent communication skills for diverse audiences.

Responsabilidades

• Work with product, design, and engineering partners on research priorities.
• Plan and execute various research activities with customers.
• Generate ideas for efficient customer insights.

Conocimientos

Qualitative research methods

Quantitative research methods

Communication skills

Data analysis

Educación

BA / BS degree in relevant fields

Descripción del empleo

Amazon Business (launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 10 countries worldwide (and growing), ranging from the largest companies in the world to sole proprietors.)

We’re looking for an enthusiastic researcher to explore the world of business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to evaluating the impact of our designs. This position will help Amazon Business (AB) realize its enormous potential to help businesses flourish by providing AB the insights it needs to make better decisions for our customers. We employ a variety of methods to generate the insights for multiple stakeholders, including product teams, sales, and marketing. You will help us reinvent business purchasing and delight customers. You will work with product and engineering leaders across the global organization, driving mechanisms to connect those teams’ work into a single, holistic, end-to-end experience for business customers.

Key job responsibilities

• Work closely with product, design, and engineering partners to identify needs, prioritize high-impact research opportunities and develop research roadmaps
• Plan and execute research a wide variety of research activities with customers and prospects, using mixed methods
• Generate ideas on new or more efficient ways to answer questions that we have about customers
• Collaborate with other stakeholders (designers, product team, marketing, legal...) to solve problems with data (generate insights from business analytics and customer feedback)
• Work across all of Amazon to drive better research practices and bring attention to business customers
• Visibilize the value of human-centered research in the organization

BASIC QUALIFICATIONS

• BA / BS degree in Anthropology, Human Factors, Psychology, HCI / Computer Science, Design or related fields
• Substantial experience in both qualitative and quantitative research methods (5+ yrs)
• Strong portfolio of past work experience and deliverables demonstrating impact across charters in large organizations
• Excellent verbal and written communication skills (technical, business and executive audiences)
• Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment

PREFERRED QUALIFICATIONS

• Experience in B2B or B2C e-commerce or financial services
• Experience in dealing with stakeholders in large organizations
• Demonstrated success with driving innovation or product / design decisions through research insights