Transformation & People Strategist

ING Group; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading international bank is seeking a Transformation & People Strategist to drive sustainable change and enhance employee engagement. This role involves collaborating with leadership, managing strategic initiatives, and ensuring alignment on growth and performance. Candidates should possess strong analytical skills and experience in influencing stakeholders. The role is integral to fostering a culture of continuous improvement while actively supporting the tribe's objectives in an international environment.

Servicios

Restaurant card

Health insurance

Life insurance

Flexible remuneration

Free company shuttle

Banking benefits

Formación

• Proven ability to influence stakeholders and connect teams.
• Experience in performance, talent, and engagement strategies.
• Strong analytical skills with ability to simplify complexity.

Responsabilidades

• Lead the intersection of People & Productivity.
• Drive engagement and performance strategies.
• Manage change initiatives for people development.

Conocimientos

Stakeholder management

Project delivery

Data analysis

Leadership facilitation

Change management

Educación

Master’s or bachelor’s degree

Descripción del empleo

At ING we are looking for a Transformation & People Strategist

Your role and work environment

Do you believe that sustainable transformation happens when people and performance evolve together? Are you passionate about making change that truly matters?

If so, this role is for you.

As a Transformation & People Strategist, you will play a key role in driving sustainable transformation in the Public Entities. You will be part of the Transformation & People Strategists Team, reporting to the Challenger Lead, within ING’s Transformation Office Tribe.

It’s a hands‑on role inside the Leadership team, acting as partner and driver for strategic topics with high tribe‑wide relevance. You will bring your helicopter view to connect dots and elevate conversations. You’ll act as a force multiplier by helping the Tribe Lead and People Leaders to go out‑of‑sil‑ode mode while co‑shaping an overarching perspective on people engagement and performance.

Positioned at the heart of the tribe, You're not a support function. You are changing catalyst challenging patterns and connecting the dots between performance and fostering people development—ultimately helping the tribe thrive.

You will be part of a growing Transformation & People Strategists Team that supports each other, shares learnings, and evolves together as a transformation capability inside ING.

You’ll work close to Tribe Leads, People Leaders, HR Business Partners and Talent & Training

You turn insights into outcomes. Strategy into execution. Complexity into clarity.

Your key responsibilities

• Lead the intersection of People & Productivity, spotting and activating the engagement–performance bridge. Develop alignment on what ‘good’ looks like.
• Lead the People Agenda, structuring regular leadership conversations on engagement, development, performance and workforce planning.
• Drive the Unlock Full Potential strategy, enabling visibility and career paths for high‑potential talent across the Tribe.
• Manage the Tribe’s training budget, aligning learning investments with strategic priorities.
• Be a strategic Transformation & People Strategist, giving direction where needed, sparking courageous conversations and guiding leadership reflection with bold, constructive input.
• Take ownership of change initiatives, from design to implementation and impact tracking, especially those that aim to improve people engagement and productivity.
• Influence decisions with data, using metrics to reveal pain points and support decisions, working across tech and business domains.
• Co‑design, implement and monitor tribe‑wide learning investments or engagement initiatives in collaboration with people leaders and the Transformation Office.
• Accelerate execution: improve delivery focus, risk visibility and leadership alignment across business and tech.
• Facilitate a culture of reflection and continuous learning, increasing awareness and driving better decision‑making.
• Act on data: use Pulse, OHI, performance metrics and team feedback to challenge the status quo and drive better decisions.
• Be part of the broader Transformation & People Strategist network, contributing to collective intelligence and evolving our shared impact narrative.
• Serve as an interpreter and translator of organizational intentions into daily practices that unlock tribe potential.
• Lead or co‑lead OKRs and Portfolio Management capability‑building moments, contributing to a continuous improvement culture across the tribe.
• Partner with Scrum Masters and POs to boost team effectiveness and overcome delivery blockers.
• Lead or co‑lead CoPs and capability‑building initiatives, contributing to a continuous improvement culture across the Tribe.

You are a strong fit if you…

• Thrive in both functional and cross‑functional environments and lead through influence, not hierarchy.
• Know how to balance speed with people focus, and delivery with development.
• See transformation as a human‑centered journey, not just a process.
• Are a connector and a change leader with strong stakeholder management and facilitation skills.
• See connections where others see isolated projects and join the dots.
• Have strong project delivery skills and are comfortable running with complexity.
• Communicate with clarity and precision, simplifying complex data and challenging assumptions constructively.
• Combine empathy with sharp thinking, bringing energy into conversations and translating insights into concrete actions.
• Love working with data and people to unlock patterns and simplify complexity.
• Are energizing, structured, a sharp listener—and someone who acts.
• Are confident navigating ambiguity, connecting dots and challenging assumptions constructively.

What we’re looking for

You are a strategic activator and a hands‑on integrator. You know how to connect teams, execution and leadership.

You also:

• Master’s or bachelor’s degree
• Someone who can build trust, co‑create, and integrate. You know how to connect teams, people and strategies.
• Mindset grounded in growth, ownership and transformation.
• Solid understanding of Delivery Framework, OKRs, and Tribe‑level operating models.
• Experience with topics such as performance, talent, leadership, engagement strategy or business transformation.
• Proven ability to influence stakeholders, tech and people leaders alike.
• Self‑organized and able to simplify in essential elements to accomplish the goals
• Strong project management skills, from facilitating conversations and turning insights into action to implementing and tracking.
• Experience in running, coaching or supporting performance execution (data, cadence, visibility).
• A helicopter view: you can see the system and how change happens across levels.
• An out‑of‑the‑box thinker with the ability to challenge the status quo and lead in unstructured spaces.
• Negotiation and stakeholder management.
• Able to simplify complex challenges and bring clarity to decision‑making.
• Problem‑solving mindset, with ability to challenge the status quo and identify improvement initiatives
• Fluency in navigating people and organizational dynamics.
• A strong communicator with excellent Spanish and English skills.
• Are comfortable facilitating leadership conversations and turning insights into action plans.
• Know how to structure and communicate execution data clearly, visually, and persuasively.
• Strong analytical skills
• Team player

Nice to have

• Knowledge of Core Banking, Client Services, KYC or Regulatory environments.
• Passionate about innovation, transformation and/or coaching

What you’ll gain

The opportunity to be part of a strategic transformation community shaping ING from within. A front‑row seat in the evolution of Core Banking and Client‑related domains. A role where you help make results and well‑being grow together. Visibility and impact at Tribe and organizational level.

Join us if you believe that execution and engagement are not trade‑offs, but two forces that fuel real transformation.

As a Transformation & People Strategist, you’ll help ING shape the future—through action.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… we are looking forward to meeting you!

Versión español

En ING buscamos un/a Transformation & People Strategist

Tu rol y entorno de trabajo

¿Crees que la transformación sostenible ocurre cuando las personas y el rendimiento evolucionan conjuntamente? ¿Te apasiona generar cambios que realmente importan?
Si es así, este puesto es para ti.

Tus responsabilidades claves

• Liderar la intersección entre People & Productivity, identificando y activando el puente engagement–performance. Desarrollar alineación sobre qué significa “good”.
• Liderar la People Agenda, estructurando conversaciones regulares de liderazgo sobre engagement, desarrollo, rendimiento y planificación de la fuerza laboral.
• Impulsar la estrategia Unlock Full Potential, habilitando visibilidad y career paths para el talento de alto potencial en toda la Tribe.
• Gestionar el presupuesto de formación de la Tribe, alineando las inversiones en aprendizaje con las prioridades estratégicas.
• Ser un/a strategic Transformation & People Strategist, dando dirección cuando sea necesario, provocando conversaciones valientes y guiando la reflexión del liderazgo con aportaciones audaces y constructivas.
• Asumir la propiedad de iniciativas de cambio, desde el diseño hasta la implementación y el seguimiento del impacto, especialmente aquellas orientadas a mejorar el engagement y la productividad.
• Influir en decisiones con datos, utilizando métricas para revelar puntos críticos y apoyar decisiones, trabajando en dominios tech y business.
• Co‑diseñar, implementar y monitorizar inversiones en aprendizaje o iniciativas de engagement a nivel de tribe en colaboración con personas líderes y el Transformation Office.
• Acelerar la ejecución: mejorar el foco en delivery, la visibilidad de riesgos y la alineación del liderazgo en business y tech.
• Facilitar una cultura de reflexión y aprendizaje continuo, aumentando la conciencia y mejorando la toma de decisiones.
• Actuar sobre los datos: usar Pulse, OHI, métricas de rendimiento y feedback de equipos para desafiar el status quo y tomar mejores decisiones.
• Formar parte de la red más amplia de Transformation & People Strategists, contribuyendo a la inteligencia colectiva y evolucionando nuestra narrativa de impacto compartida.
• Servir como intérprete y traductor/a de las intenciones organizativas en prácticas diarias que desbloqueen el potencial de la tribe.
• Liderar o co‑liderar momentos de desarrollo de capacidades en OKRs y Portfolio Management, contribuyendo a una cultura de mejora continua en toda la tribe.
• Colaborar con Scrum Masters y POs para potenciar la efectividad de los equipos y superar bloqueos en el delivery.
• Liderar o co‑liderar CoPs e iniciativas de desarrollo de capacidades, contribuyendo a una cultura de mejora continua en toda la Tribe.

Encajarás perfectamente si…

• Prosperas en entornos funcionales y cross‑functional y lideras mediante influencia, no jerarquía.
• Sabes equilibrar velocidad con foco en las personas, y delivery con desarrollo.
• Ves la transformación como un viaje centrado en las personas, no solo como un proceso.
• Eres una persona conectora y líder del cambio, con sólidas habilidades de gestión de stakeholders y facilitación.
• Ves conexiones donde otras personas ven proyectos aislados y unes los puntos.
• Tienes fuertes habilidades de entrega de proyectos y te sientes cómodo/a manejando la complejidad.
• Comunicas con claridad y precisión, simplificando datos complejos y desafiando supuestos de forma constructiva.
• Combinas empatía con pensamiento agudo, aportando energía a las conversaciones y traduciendo insights en acciones concretas.
• Te encanta trabajar con datos y personas para descubrir patrones y simplificar la complejidad.
• Eres energizante, estructurado/a, buen/a oyente y alguien que actúa.
• Te sientes seguro/a navegando en la ambigüedad, conectando puntos y desafiando supuestos constructivamente.

¿Qué estamos buscando?

Eres un/a activador/a estratégico/a y un/a integrador/a hands‑on. Sabes cómo conectar equipos, ejecución y liderazgo.

Además:

• Grado o máster.
• Alguien que pueda generar confianza, co‑crear e integrar. Sabes cómo conectar equipos, personas y estrategias.
• Mentalidad basada en crecimiento, ownership y transformación.
• Sólido entendimiento del Delivery Framework, OKRs y modelos operativos a nivel Tribe.
• Experiencia en temas como rendimiento, talento, liderazgo, estrategia de engagement o transformación de negocio.
• Capacidad demostrada para influir en stakeholders, líderes tech y de personas por igual.
• Autoorganización y capacidad para simplificar en elementos esenciales para lograr los objetivos.
• Fuertes habilidades de gestión de proyectos, desde facilitar conversaciones y convertir insights en acción hasta implementar y hacer seguimiento.
• Experiencia en ejecutar, coachar o dar soporte a performance execution (datos, cadencia, visibilidad).
• Visión global: sabes ver el sistema y cómo ocurre el cambio en distintos niveles.
• Pensamiento out‑of‑the‑box con capacidad para desafiar el status quo y liderar en espacios no estructurados.
• Negociación y gestión de stakeholders.
• Capacidad para simplificar retos complejos y aportar claridad a la toma de decisiones.
• Mentalidad orientada a la resolución de problemas, con capacidad para desafiar el status quo e identificar iniciativas de mejora.
• Fluidez en la navegación por dinámicas de personas y organizativas.
• Gran comunicador/a con excelentes habilidades en español e inglés.
• Cómodo/a facilitando conversaciones de liderazgo y convirtiendo insights en planes de acción.
• Sabes estructurar y comunicar datos de ejecución de forma clara, visual y persuasiva.
• Fuertes habilidades analíticas.
• Team player.

Nice to have

• Conocimiento de Core Banking, Client Services, KYC o entornos regulatorios.
• Pasión por la innovación, transformación y/o coaching.

¿Qué ofrecemos?

Sabemos que el tiempo que pasas en el trabajo, los retos que enfrentas y los aprendizajes que obtienes son importantes, pero… ¿y tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.

¡Descubre todo lo que te espera!

Be flexible, my friend.

Nuestro modelo se basa en la flexibilidad y la responsabilidad. Siempre teniendo en cuenta las necesidades de nuestras personas clientas y compañeras/os, decidirás junto a tu equipo qué días trabajas desde casa y cuáles en ING MAD para dar lo mejor de ti. Haz tuyo.

Tarjeta restaurante.

Para que decidir qué comer no te quite tiempo ni energía.

Nuestra casa será tu hogar.

En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro de salud.

Para ti y tu familia (pareja e hijas/os).

Seguro de vida.

Te ayudamos a proteger lo que más te importa.

Retribución flexible.

Gracias a nuestro modelo de retribución flexible, podrás acceder a servicios como guardería, tarjeta transporte, ayudas para formación… de forma más ventajosa fiscalmente.

Lanzadera gratuita.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Beneficios bancarios.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

Más vitalidad y más conexión.

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world‑class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… we are looking forward to meeting you!